MedExpress Urgent Care 4903 Nine Mile Road, Richmond, VA 23223

"I was pleasantly surprised after reading the other reviews. I was seen within 45min and out the door within an hour. Care was very brief, and that was somewhat disappointing so dropped a star, but for my needs it worked out."

"I was really impressed with the services I received on 11/8/2023. The personnel were both friendly and professional. My wait time was unbelievable ~ in and out in less than 45 minutes; from the time of arrival and being seen (unlike other urgent care facilities). Hopefully, I won't have to make many visits of this kind, but it will always be at your facility if needed."

"Overall I was disappointed with my visit, however it wasn't because of any one particular staff member. The staff is clearly doing the best that they can & it seems like they are not well equipped with what they need & this feels like a management/corporate issue. There were maybe 3 people in front of me & it took nearly 3 hours to finish getting care for something that was fairly simple. Only one person at the desk, maybe 2 nurses & looks like 1 doctor. 3 hours to receive "urgent" care when the building maybe had 5 patients in total is unacceptable. Again every staff member I came in contact with was clearly trying their best however it was painfully obvious they were short staffed and/or lacking training/supplies to get patients through efficiently & it is upsetting & unfair to them who have to endure these conditions. Not every patient is going to be understanding of this circumstances. People are being set up to fail."

"this place and the people who work there are excellent. I brought my baby in for a checkup and they were fast and very caring. will come again. they are definitely faster than patient first."

"If you are in a time crunch (or just enjoy your time), DO NOT GO HERE!!! I was pulled for a random drug screen for my job and this is the location they sent me to. Let me just say, I spent 2 hours waiting to give urine, not blood!!! Not only was it a long time to get the test, it was a long time just to sign in. If I did not have to do the screen that same day I would have left but I did not have that option. When I informed them that I really had to use the restroom and asked for a cup, they stated that they were not sure if they could do that. The lady at the front desk told that I could go ahead and use the restroom and that she could give me water. If they were working with a limited staff it would have been nice to be told that while waiting to check in or even once I got to the window to check in. All in all, I gave 1 star because that is the lowest I could give. Prior to them closing and then reopening this location, they were much better."