Tony King

"I've had a number of good and bad experiences at this office, no issue with Dr. Tony King himself but more about the way the office is run. I think I've had about 3 appointments with them over the past 3 years and only one went smoothly. One in their old office on Hull Street had me waiting in the waiting room for 30-45 minutes despite having a scheduled appointment for bloodwork. The bloodwork took about 5 minutes but I was there about an hour just waiting. While waiting, an unhappy customer was speaking loudly and angrily at the receptionist, indicating they had made a serious error with a prescription or insurance information, and it wasn't the first time. My most recent issue was from a visit in January 2023. They had a new office on Hull Street which seemed a lot cleaner and nicer. However, the receptionist there insisted on charging me a $30 copay, despite the fact that it was an annual visit which I know is typically free. It's the first time I've ever been asked to pay a copay for an annual physical, even at their office. I explained this to the receptionist, who insisted this was part of the process and the money would be refunded if my insurance found that it was their charge. After the visit, my insurance clarified that I was not to pay a copay. They indicated that I needed to contact them for a refund. I have tried to follow up over the past year about this and never received my money back. I spoke with an outsourced accounting person for the office out of state, who clarified that I was owed money but was unable to get it refunded and she reported she was unable to reach the doctor's office. I call the office and they don't even answer the phone during work hours, there's no way to leave a voicemail. Thanks but no thanks, not going to continue going somewhere that doesn't answer calls and robs me, refused to refund me money that they incorrectly charged me. I strongly recommend going somewhere else."