Massage Envy

"Let me just start by saying that I booked a massage for someone as a Christmas gift and it has been nothing but poor customer service since I began the process. This location in particular has been terrible. First I never got an email confirmation, second I call then told they don’t send email confirmations but they will send me a text confirmation(which I never got), third I check the website today to make sure everything is ok and I see that there is no longer an appointment so I call and I am told by a very rude woman on the phone “oh your appointment has been cancelled” no explanation or apology just it’s canceled and then I ask why she says oh idk I think the person isn’t going to be in that day. Then she looks again and says ohhhhhh it’s not canceled they just changed the name on the massage and didn’t notify you. I tell her this has been bad customer service she says nothing then says ok thanks bye and hangs up on me."

"Masseuse massaged my feet first then immediately went to my FACE. Are you serious? She seemed to hate her job and has extremely long fingernails she dug into my skin. I was so stressed out and disgusted. Front desk is rude if you don’t fall for their sales membership trap. Waste of time and money. Left pretty disturbed."

"Bobbi is an awesome massage therapist! She listened to my concerns, and really focused on the areas that I mentioned. She even incorporate a few stretches during the massage to really make sure I was getting the best treatment. I left feeling so much better! The front desk staff were also very kind as well!"

"Kaysie was wonderful! So knowledgable and experienced. Absolutely amazing service!! The best chemical peel service I’ve ever received :) Annette at the front desk was also very friendly and talked me through the membership services all the way! Love this branch!"

"There was no attempt by the massage therapist to build rapport at all, which felt really awkward considering this person would be massaging me for the next 90 minutes. I got the feeling I was just cutting into their Saturday evening. Worst of all, none of the areas where I mentioned I had tightness were focused on. After paying $140, I left feeling more stressed than when I arrived."