Bon Secours Neurology Clinic at St. Mary's Richmond, VA 23226

"I’m upset Dr Hekmatdoost is gone. The remaining staff is extremely unhelpful. From the front desk to nurses. Don’t waste your time! RUN don’t walk to another neurologist! Trust me!"

"The only frustrating experience I had was the wait time to get my appointment (5 months) which I do agree is excessive however the front desk staff was very friendly when I arrived and I was seen right on time. Dr. Hekmatdoost spent time listening to me and asked clarifying questions and was helpful. He was willing to work with me where I was and accommodate my timeline. I can see why some people might feel he is dismissive. He does not make a lot of eye contact however based on his questions and input it was obvious he was listening."

"I agree with the other horrible reviews. DO NOT USE THIS PLACE. They don't answer phone calls, the doctors are cold and unresponsive, if it was easy or possible to file an AMA complaint against these people for malpractice I would but it's just HORRENDOUS service"

"Today I had an appointment with the NP, Douglas Harwood. It was a horrible experience. He did not have any empathy or desire to answer any of the questions I asked. Instead of showing compassion for a patient with chronic pain he became frustrated as I attempted to advocate for myself to see if any alternative treatment options are available. I attempted to overlook the poor bedside manner displayed by this provider thinking everyone is entitled to a bad day however as I shared how badly the pain has been Mr. Harwood responded while shrugging his shoulders “Well you have not been seen in almost 2 years, it can’t be that bad.” This statement was inexcusable. I would NEVER recommend that anyone be seen by NP Douglas Harwood."

"As someone else said, if I could leave zero stars, I would. I've never had so many issues with a medical practice in my life and if we hadn't been stuck here due to my insurance, the first visit would have been the last. My kid has been getting Botox injections to help treat their migraines for years and had a great neurologist we both really liked. Unfortunately, my then-employer changed insurances and out-of-network coverage was no longer offered. The first treatment was scheduled for March of last year and then COVID-19 happened and the appointment was cancelled until further notice. Now, I don't know who made that decision, but Botox for migraines should have been considered an essential medical procedure. My kid was practically bed-ridden for two months because the pain was so bad. After they were finally able to be seen (late May) the doctor seemed unconcerned and downright dismissive of the pain the pain they were still having (usually only took a day or two for them to get relief), and instead of scheduling a follow-up appointment to discuss alternatives, Dr. Donaldson said she’d refer my kid elsewhere. (Nothing wrong with that in and of itself, but to do it after only one visit felt like a brush-off.) There was the fact that we had to order/pay for the Botox ourselves and the nurse didn’t tell me about the reimbursement program until after I said something about the cost ($500). That information should have been given upfront. There were issues with refills not being sent to the pharmacy--a major problem since my insurance forced us to use a mail-order/specialty pharmacy in Ohio. Then there was the billing department. I don’t think they had their own--I believe it was a central billing department for all the medical offices in the Bon Secours network--but not a visit went by that I didn’t have an issue with billing. The biggest was after the initial consultation when they billed my insurance wrong and we paid the incorrect bill we were sent before looking into why it was so much. That was my fault and I take full responsibility for that part. However, once they were told that I’d been misbilled, fixing it and reimbursing me should have been easy. Instead, it took multiple phone calls, voice mails (because it’s damn near impossible to get them on the phone--and despite the outgoing message promising to return your call within 24 hours, they don’t), and a letter from the Attorney General’s office (which is a joke because sending the letter is literally all they do) before I finally got my money back three months later. Unless this place is your only choice, go somewhere else."