Tucker Psychiatric Clinic

"I was previously a patient here and had to switch doctors, but some how they couldn’t do anything to help with moving the records and I basically have been working on starting from scratch since. If mental healthcare is so important to them, I recommend rehabbing their entire administration department, because if someone actually needs help or a doctor, their receptionists do absolutely nothing to help anyone calling in."

"I like my therapist/doctor but the office is a joke! I have called so many times to talk to my doctor and always get the run around. That’s if they bother to answer the phone! Every time I call about my meds, or need to speak with my doctor, I get transferred to her “assistant” whom I have never talked to or met. I always get the voicemail and never get a return call. Good luck if you want to become a patient here!"

"I am not a patient, but through helping someone close to me, I've been to the office several times, have sat in on a few appointments, and have called the office a few times, all to facilitate getting prescription issues corrected. I am not the kind of person who freaks out when an honest mistake happens, even when it ends up being an incredibly inconvenient one. Sometimes, mistakes happen, it's how they're dealt with that matters. Each time that I've had to try to get a prescription issue corrected, it's been a major headache that ended up involving 4 or 5 phone calls to their office, and 4 or 5 phone calls to the pharmacy—all but 1 of the latter being told "no, we have not received any prescriptions from them yet". It's extraordinarily frustrating when it's something that should be a priority, and should be an extremely easy fix that takes 1 phone call to the doctor's office, and 1 phone to the pharmacy an hour or so later, at which point they'd have received the prescription. There have been other little things I've noticed that point to the office being organizationally dysfunctional, but none of them on their own would have caused me to leave a review. The only reason I'm leaving 2 stars instead of 1 is that from everything I've heard and experienced, the doctor is great at the actual patient work, which obviously means a lot. That being said, if the office is so desperately disorganized that it takes days to fix a prescription issue—it's hard not to let it take precedence when judging the establishment's merits."

"If I could rate a 0 I would. The clinicians are ok, I guess, if you can ever talk to them. The office is completely dysfunctional and the doctors can't seem to be bothered. Once had to wait an entire month to make an appointment because their system was down for that long. Once I finally got an appointment no one ever picked up the phone. Rescheduled, same thing. Don't bother."

"Dr. Hall is a great psychiatrist, but the office is an absolute circus. On average you are waiting an hour for the appointment. The last appointment my son had they claimed they "texted" my phone to reschedule the appointment, which I never got as I am waiting for Dr. Hall to come on again for an hour. There needs to be better management when it comes to the office and staff. PLEASE do not text when an appointment needs to be rescheduled. CALL like a normal healthcare facility."