Commonwealth Primary Care - Ridgefield 2200 Pump Road, Richmond, VA 23233

"I saw two healthcare workers here yesterday that I had never met before (Craig and Dr. Lauren Lyles) and both were absolutely wonderful. Dr. Lyles listened to everything I had to say and was very understanding and informative! Craig was so kind and left a very positive impression on me :)"

"Writing this review for my boyfriend who went in for his appointment and had a great experience with the healthcare workers (doctors, nurses), although, he overheard the employees at the front desk making fun of his last name. I feel that somewhere like a doctors office that is treating you should be more professional than this and should makes their patients feel safe. Making fun of a patients last name is very uncalled for. I hope that whoever manages these employees can ensure that they prioritize patients feeling safe and comfortable at their doctors office."

"I had a visit to the ER on December 16, 2022. I scheduled an appointment as a new patient with Dr. Richardson that same day on December 16, for January 19. That was the closest date they had available. Of course, I had to call off work. When I got there 30 minutes before my appointment, the receptionist informed me that Dr. Richardson had called out sick. NO ONE contacted me to inform me. So I rescheduled with the receptionist for today, January 30th. The SAME thing happened to me this morning. Dr Richardson called out sick & I wasn’t informed. They then told me the next availability isn’t until APRIL. Extremely unprofessional & I had an intense breakdown right there in the office. It shouldn’t be that hard to find care. What kind of doctor cancels on the same new patient twice? & then has no availability for the next two months? Is my well-being not important?"

"Dr Stein is my primary, but I've seen several other doctors here and at their extended care facility. All of the doctors and nurses that I've worked with have been very polite and knowledgeable. Dr Stein seems always on top of the most recent treatment options. The nurses are always very friendly and helpful and promptly return calls or messages. The reception staff is also kind and responsive. I'm not sure where the negative experiences come from, but I've rarely had a negative experience."

"Very pretty offices and the office staff is very nice, however I was unable to have them schedule an appointment at a given time and keep it. I don’t know why they are so incredibly disorganized, but literally everything I told them was entered in incorrectly and appointments were either changed without notifying me or made for when the doctor I was supposed to see was not actually in."