Kingsport Urology Group PC

1932 Brookside Drive, Kingsport, TN 37660

"5+ stars for the newly-retired Dr. Payne! I had seen him for about 10 years and he managed my prostate issues conservatively, medically and surgically. He is a great urologist! The office staff is another story: I received a letter in December telling me about the retirement of my doctor and told that a new doctor was to arrive in January. At that time the office would call me to reschedule with him. Since I hadn't heard anything in the intervening 6 weeks, I called today to inquire about an upcoming early February appointment, and was told that they had changed their minds and they were dropping all Dr. Payne's patients. They require a referral again from our primary care providers. My insurance doesn't require these referrals, and this group will not accept self-referrals, so I will be seeking care elsewhere. As a licensed healthcare provider myself, I encourage you to seek care elsewhere too, since the practice is so badly managed. Cheers!"

"Went with my husband for his consult this morning, Dr. Payne was so so nice and charming. However, his “nurse” Bethany was INCREDIBLY rude and unprofessional. She mispronounced our last name and then just pointed in the direction of the room we were to sit in once we were called back and then didn’t even bother to close the door to our room. Then she was out in the hallway openly discussing other patients’ care and procedures and giggling. Very immature and unprofessional. I hope she’s nowhere near us when he goes in for his procedure."

"called the office to speak with a nurse and the receptionist answered the phone and was very, very rude! I wanted to talk with a nurse about a concern I had with a medication and UTI. she did not let me speak with the nurse and instead took the matter into her own hands and told me how to take the meds and what to do and again was very smart acting and rude. I felt as if, after I spoke with this receptionist that I was dumb! I hope she doesn't do all the patients this way. maybe she is having a bad day!"

"I was sorry to hear that Dr. Reeves had retired. They would not make my daughter an appointment Bc they said that she had a bill that had been sent to a collection agency. ( After investigating she discovered that the bill had been paid and, the collection agency closed the file) ! But since she had the bill sent to a collection agency they would not see her. They put me from one secretary to the office manager that seemed to take great pride to tell me they would not see my daughter who was in extreme pain from a kidney stone. So if you want to go to a urologist that has a professional office staff, look elsewhere."

"My husband had a major surgery at Vanderbilt and Dr Hatfield was recommended by Vanderbilt for local follow-up. His office staff are very efficient, knowledgeble and kind. They return phone calls and relay messages promptly. They are willing to help get problems solved quickly without 10 back and forth phone calls. Dr Hatfield is very likable and easy to talk to not to mention the fact that the Vanderbilt surgeon recomended him because he knew him personally and had worked with him and felt he was an excellent doctor. We feel like we are in good hands with Dr Hatfield and his staff, we trust them and are very fortunate to have them in our area."