Chippenham Pediatric ER

"Very disappointed today this has been my hospital for years but today was different nurses and doctors Very nice but my 5 years old cried for like 30 minutes straight nobody would do anything he had a really bad ear ache until I spoke to someone the doctor came she said it will give him pain killer 45 minutes went by and nothing happened untill they ran my insurance card, for me it looked like they won't do anything until they make sure they getting paid"

"Terrible and aggressive"

"I arrived at 630pm and waited until 830pm to get triaged with my 6 month infant who was vomiting, coughing, having trouble breathing and an elevated temperature-- it took another hour to be seen...(apparently there was an error with what room number we were assigned)...only to be told there was nothing visibly wrong with him, but they would run a flu, RSV and COVID test and give him anti nausea medication. It took an hour after that for a nurse to even come back. I finally requested to be discharged because they still didn't have lab results by 1030pm. Secondly the bathroom was filthy. It was like a public bathroom at a mall. When janitorial services came around to collect garbage and linens they were not wearing any gloves, and touching high traffic surfaces with their bare hands afterwards without sanitizing or washing. I am beyond disappointed and exhausted; The responsiveness of the staff was awful. I saw no hand washing, so I am uneasy about their infection control processes. The corridor was crowded with equipment and people which is not only annoying when you are trying to manuver a sick baby in a stroller around but, it was unsafe and increases patient injury/fall risks. I will not be choosing to recieve care here again; however, I encourage them to improve their safety, error and infection processes immediately. The community and our children deserve better patient care than this."

"Not good they got you within more they said they treated you bad more if you Spanish"

"Very quick service with MRI. The greeter very informative with directions through the hospital."