LewisGale Medical Center

"Took my mother to the ER on Jan. 11, 2024 with low oxygen saturations and shortness of breath. Was seen quickly and had vitals and blood work taken by a paramedic (who seemed to be the only one treating people and did an excellent job despite being slammed). Finally a resident came to talk to us, unsure of his name but was heavy set, black curly hair and glasses. Names on paperwork sent home were David Sandy and Mark Smith, who I believe was the doctor over this resident who was very nice but we only saw him when he introduced himself to us. The resident acted as if we were a bother, looking at the wall when I tried to explain that she had just gotten out of the hospital 3 days prior with pneumonia. After he walked out, I literally asked my mother if she thought we were on Candid Camera. After blood work and chest xray, this same "doctor" said blood work and xray looked good. Paramedic gave her a breathing treatment and we were sent out the door. Next day, mom had a regular appointment with her pulmonologist whose office is at the same hospital. He looked at the SAME xray and said it was NOT good and she still had pneumonia and fluid around her lungs and directly admitted her for a 7 night stay and treatment. So....apparently her xray wasn't read or these ER doctors need to take another radiology class. How could they miss something so obvious to another physician??? Probably our last trip through that ER."

"I wanted to give a shout out and recognition to RN Peter Bradshaw who is obviously a caring and tentative worker. He took all the extra steps to be sure my wife was receiving the care she needed while in the hospital over the Christmas holidays. We appreciate his service."

"I use to think LG was the best! Until I went and nobody even listened. I asked for an IV I was given a medical definition. It's not called an IV it's Fluid. Every knows that they said. What a joke. They would even let me talk to the charge nurse. PA'S are not real doctors you guys suck"

"My brother was transferred here when suffering a stroke. We were told he had a bed but when we arrived, he was stuck in a hallway with no care and no privacy for hours. The nurses were less than helpful and lacked any compassion. He asked for an update and a greasy stringy-haired male nurse said to him, "I have real life or death patients" and walked away from him rather than just communicating. We witnessed another nurse go into the room of an elderly COVID patient after she pushed her call button only to tell her, "Stop that. There are real sick patients here" and then proceed to stand and gawk at a trauma patient rather than assist his own patient. I have never seen such a lack of care in any Healthcare facility and was floored when we were refused information to contact a Patient advocate. We have lodged a complaint with the BBB and plan to do whatever is possible to ensure that other patients don't have to suffer the same neglect that he has. Due to the ineptitude and lack of care, he has lost all movement in one side of his body which could have been prevented with quick care rather than abandoning him in a hallway and neglecting his care. PLEASE DO NOT SEND YOUR LOVED ONES HERE IF YOU CARE FOR THEM."