Iphone Screen Repair Chesapeake
1412 Greenbrier Parkway, Chesapeake, VA 23320
Hours open
Monday:
10:00 AM - 8:00 PM
Tuesday:
10:00 AM - 8:00 PM
Wednesday:
10:00 AM - 8:00 PM
Thursday:
10:00 AM - 8:00 PM
Friday:
10:00 AM - 8:00 PM
Saturday:
12:00 PM - 8:00 PM
Sunday:
10:00 AM - 6:00 PM
Photos
Location & Phone number
1412 Greenbrier Pkwy #127-A, Chesapeake, VA 23320, United States
About the Business
At iPhone Screen Repair Chesapeake, we specialize in fixing cracked and damaged screens for all models of iPhones. Our store is conveniently located at 1412 Greenbrier Parkway in Chesapeake, Virginia. Our team of skilled technicians is dedicated to providing fast and reliable repair services to get your iPhone back in working order quickly. Whether you have a cracked screen, a malfunctioning display, or any other issue, we are here to help. Visit us today for all your iPhone screen repair needs.
Reviews
"Be wary and stay away! When I initially took my iPhone XS in for repair I was pleased to find out it would only be an hour - and when I returned my phone was working and looking like new! The praise ends there. About two hours later my screen shorted out. When I returned I was told A) “We don’t have any more screens for that device”, and B) “I can’t issue a refund”. The gentleman working said he could get another screen in by the next day at noon if I was willing to wait and he’d swap it at no charge. I was frustrated but understood - what can they do about a faulty manufacturer’s part right? The “no refund” talk should’ve been a red flag, but seeing as I rely on my phone daily for work I was just ready to do whatever it took to get it functioning again. I came back the next day and they swapped it out. Two weeks later and my screen shorts out again. Same exact issue, same blinking line, another faulty product. I came in today and was told if I wanted another screen I could pay for just the part ($100) and the labor would be free. I asked for a refund. They said no. They called the manager. He said no. They called the company owner (Dennis). He said no. Despite knowing they are selling a cheap part, which each employee has admittedly told me has problems after I return, they offer no money back. I offered to return the screen of course. Still no refund. Their website may say “Lifetime Guarantee” on their product installs but it’s far from it. Two weeks and no money back? No attempt to make it right? Their customer service is severely lacking (visit a store and you’ll understand), their technicians do not appear proficient, and as I listened to the owner (Dennis) lambast his employee upon opening this morning over the phone (I waited 15 mins after the store opened standing at the counter without any acknowledgement) - it gave me a real sense of the priority at this operation - taking every penny they can from the unsuspecting customer. I am not one to write lengthy reviews and had the manager or Dennis taken the time to hear my concerns this morning I doubt I’d be so invested in making a public statement. Unfortunately, customer service is outweighed by a mere $94.99 + tax. Oh, and they only have these good reviews because they ask (and assist) customers to review them on their phones while ringing them up. Mine was 5-star. I could not have updated it quickly enough. Stay very, very far away."
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