Adventist HealthCare Shady Grove Medical Center 9901 Medical Center Drive, Rockville, MD 20850

"We received excellent care for our mother who found out she needed heart valve replacement. Tests were done immediately and a quick surgery date was scheduled. Can’t say enough good things about Luverne, her NP. All of these people were great!"

"This urgent care deserves more stars. I was greeted from the outside by the police officer till the waiting room. I was wheeled in like royalty. I didn’t have to wait, I was attended to by the entire staff. Very courteous and helpful, in the past I dreaded going to urgent care for the long wait. This was the right location to pick. I am very pleased to have received help in my medical emergency. I definitely recommend this location. Awesome staff and facility."

"After waiting over 4+ hours to be seen by a doctor, I was put into a patient room that was pratically a dirty prison cell the size of a linen closet (even with having good private health insurance). Per one of the nurses, the hospital was not at full capacity however, I was placed in the secluded dirty room to ensure there's enough open beds with monitors available for potential incoming patients. I was not checked on once, I was not provided updates at all, and the nursing staff seemed to converse with each other rather than tend to patients. The hospital is dirty, very mismanaged and is frankly concerning. My blood was taken and x-ray images were captured prior to signing any consent forms. When the doctor finally came in, he took his medical examination notes on a scrap piece of paper as if he was a server at a restaurant. Avoid this hospital if you value your health and wellness. Complete disaster of a facility. The lack of care is unbelievable. The Doctor doesn’t even come to provide his official diagnosis or to provide me with discharge information as I requested. 1 star is too many stars for this place."

"It was such an outstanding experience with one drawback. We went to the birth center. Everything was fantastic. Great nurses, staff, doctors and facilities. This hospital seems to have chemistry because almost everything was perfect. The only thing which unfortunately I had to remove a star for is the sleeper couch in the birth rooms. (Men, be aware of this) It is cruel to make anyone sleep on that and I'm only 5'5 and average sized.There is a beam that runs down the middle that will cause a tremendous amount of back pain. I brought it to the manager's attention. She said a lot of people complain and all they can do is give extra blankets. I think that's really lame of the hospital and the person or team who makes this decision should sleep on it for one night. I ended up sleeping on the floor, so I can't rate this place 5 stars, as much as I would like to because everything else was near perfect. Otherwise, this is a 5 star hospital for birth. All the nurses were fantastic. The staff in the cafeteria and Jane in the gift show are all so wonderful. I'm very grateful to have picked this hospital for the birth. If we have another and they change the sleeper I'll most likely rerate this a 5 = )"

"I honestly don’t know why the reviews are so low here. Went into ER and received great service. I was surprised that the hospital was not chaotic. I am from Los Angeles and our ER is always bustling with people and it’s always loud. I had intense pelvic and abdomen pain. They did thorough testing - blood, urine, ultrasound and CT. I especially liked the nurse who took care of me. She is one of those patient, sweet and sympathetic nurses. I especially liked the CT technician Daniel. He made the entire process smooth and very comfortable- I knew exactly what would happen as he thoroughly explained it. His care and sense of humor made the entire experience much easier. It took a while for me to get the results but I liked how the ER staff was so good at updating me. The only thing I disliked was the intern who drew my blood. The whole thing was done so poorly that my hand was in pain the entire time I was at the hospital. Even other nurses and doctors mentioned how it was poorly done."