Guirkin Plumbing Heating & Air Conditioning Co LLC

"I strongly regret using Guirkin. They are highly incompetent and extremely rude. They also try to sell you new toilets etc that you don’t need. They were unable to diagnose a leak in my living room ceiling coming from the bathroom above it. They installed a complicated device that they had no idea how to use. They told me that they install equipment, but it is the home owner’s responsibility to figure out how it works, The owner told me that I should have my grandchildren figure it out. I told him that I have teenagers and don’t have grandchildren. He then told me that he didn’t want to hear anything else that I had to say and hung up on me. Unbelievable!!"

"I'm giving this rating because it could have been so much better. The initial contact was questionable because I wasn't greeted as a customer, but as someone who needed Guirkin, more than Guirkin needed me as a customer. It ended well because neither party has lost. During my initial conversation for an appointment I asked what the $150 service entailed. That question was explained as a general cleaning (vacuuming) and component check. But did not address the reason for my call. I was asked to take it or leave it. I accepted the appointment. Upon arrival I was greeted with the opportunity of signing a waiver or terminating the call. I terminated the call. The waiver freed Guirkin of any responsibility from the possible breakage of the fireplace glass front without the ability to replace the glass. On to finding another service provider. No harm no foul."

"Not sure what other company services fireplaces in Henrico, but will continue the search. Originally. I called to get an appointment, and whoever I spoke with did not appreciate my inqusitive nature. I wanted to know what the basic $150 service included. I was more or less greeted with a take it or leave it approach. I accepted the appointment, trying to deescalate the conversation, but was not informed that before service would begin, I would be asked to sign a waiver against holding Guiken responsible for the potential breakage of my fireplace glass front. My service call this morning ended there. Thanks for having a final option."

"Service tech William was very nice. This company does a wallet flush. Beware! Never again, their quote for a pilot assembly was more than new logs in a box. I regret trusting this business."

"This is my 11th year using Guirkin for my fireplace gas logs install / maintenance. My plumber was not available for a service call so I called Guirkin. They were accommodating, professional and responsive. They fit me in the very next day and arrived during the early morning slot. Wes maintains my gas logs & I was excited to know he would be repairing my leaky kitchen sink and replacing the faucet. I realize everyone's experience is different, varying situations, etc. But, my experience with this company has always been positive."