Absolute Plumbing & Mechanical

"I highly recommend Absolute Plumbing! Their exceptional service, both for personal and professional needs, consistently exceeds expectations. The team does a fantastic job, follows up diligently, and ensures all our plumbing needs are expertly taken care of. Five stars without a doubt!"

"Jerry was amazing! We needed our gas line fixed up for our pool heater and was right on it. Thanks so much for great service!"

"No matter how desperate you feel, DO NOT hire this company. In my experience, they created more problems than they solved, they left a colossal mess behind, and they did not keep their commitments. I hired them to replace a pump at a shared well. The day after their work, the pipes from the well to the homes served by that well had no water pressure. Absolute Plumbing told me that one of the pipes must have had a leak, but since they didn't know how to determine which one, they needed to replace all the pipes between the well and several houses for $25,000. Hmm, so two days prior, the pipes were fine, but then after Absolute replaced the pump, all the pipes had to be replaced? Isn't it suspicious that the pipes worked fine until Absolute showed up? But I was desperate. My tenants could not live in their homes since there was no water, and I had moved them into hotels. I paid Absolute $25,000 for the project to replace the pipes. If they had performed average work, I would have no complaints. Instead, they recklessly maneuvered around my property, causing still more damage to the property infrastructure which they didn't fix, and they failed to answer simple questions about the work they did despite telling me they would do so. I asked for a diagram of the pipes they had installed, and they told me they would provide it. After literally 14 documented requests by email and phone with the owner Jerry and other employees telling me again and again they would provide it, I finally got a scribbled picture accompanied by the words, "If you have any questions, let me know." Since the diagram was so crude, I asked questions. "I will look into this and get back to you," I was told. I followed up seven times, but never heard a word from them again. I filed a complaint with the seemingly illegitimate BBB in hopes that the company would finish its conversation with me, but that process did not result in any further answers from this toxic company. And what did Absolute Plumbing leave me with at the property? 1. They cut septic lines with their equipment but buried these instead of reporting them. I only learned of these cuts when tenants reported septic issues, so it was harder to fix since I had to dig up the earth again. 2. They destroyed a french drain by a house even though the tenant had stood at the edge of the house to tell the person with the excavator, "There is a french drain here, so you need to dig this area by hand." 3. Most egregiously, they destroyed the pump house in multiple ways. For some reason they tore the siding off the wall and ripped down the insulation from between the studs on the side where the pipes exited the structure and they never put it back together, but worse, they hit the building with their excavator knocking its framing out of square. I had to pay about $3000 to another contractor to rebuild the pump house. 4. And of course, they left a pile of project garbage on the property. Jerry, the owner, told me the worker who was sent to my property was subsequently fired by Absolute for doing such bad work. But even though that worker is gone, Jerry is still there. Jerry as owner is responsible for the disaster that they caused me. He is responsible for resolving problems caused by his employees' work. You cannot count on him. His approach remains a risk to every potential customer. This company was my nightmare. I provided the above text to Jerry before sharing this review. I also gave him a photo of the pump house wall that was just studs with insulation on the ground. He didn't dispute the facts. He says he helped me the best he could, his team worked after hours on the project, and that the pump house was in bad condition to begin with (uh, so you pull the wall down and leave it that way?)."

"I've been using Absolute Plumbing for a few years. We've had a kitchen faucet replaced, as well as a water heater. Rick and Noah are the best! They're courteous, respectful, and do honest work. I highly recommend Absolute Plumbing."

"I was without hot water and Absolute Plumbing was able to come out with same day service! Jerry identified the problem quickly, ordered the part, and came back to repair my hot water heater the same day. Professional, courteous and trustworthy. I've used Absolute Plumbing in the past and will use them again."