Ace Air Conditioning & Heating Service, Inc.

"This is my second year using Ace after switching from a smaller firm that had declined in quality in recent years. When a tech from my previous firm recommended replacing my boiler and provided a proposal, I decided to get two other proposals to compare it with. Not only did Ace come in lower in price, but Kevin, the estimator, suggested there was no need to replace the boiler and suggested a repair instead (as did the third firm). Since then, Ace has provided great service for my heating and air conditioning systems, and also supplied and installed a new baseboard radiator in connection with a first floor renovation. I'm also impressed with the fact that the employees appear to be very happy with the ownership and management."

"Very honest Company! We were told by the former people living in a house that the furnace was over 17 years old. We called Ace and asked about getting a brand new furnace. Kevin came out to inspect. He let us know the furnace was only 5 years old and didn't need replacing yet. He could have replaced it and we would never have known any better. Kevin was so honest. We are so grateful to Kevin and Ace AC/Heating. A trustworthy company indeed!"

"I have worked with ACE since I moved to this condo 7 years ago. They have always been responsive, reliable, and professional. I also appreciate that they try to make scheduling work for me."

"I've used ACE since the 1990s when I converted my furnace from oil to gas and then added central air. They have always provided high quality service at a good price. Seven years ago we bought a new Lennox furnace from them and I decided it's now time to put it and my air conditioner under a maintenance service contract. Their technician showed up within the time window promised. He was friendly, professional and did a great job. I've also talked the number of ACE employees over the years and from what they've told me it's a great place to work."

"If you love excellent customer service, great communication, trustworthiness and a smooth process, hire Ace! I purchased my condo about 7 months ago and go figure, the heat stopped working the week the temperatures were dropping! While on Yelp and Angie's List, I read excellent reviews on ACE. I knew I had to call and see if they could quickly come out to give me a quote. When I explained my situation, Jamie told me she could send Kevin out later on that morning! I was not only relieved, but thankful. Kevin came right on time and was so nice. I explained what was going on with the current system and how I didn't want to pour money into something that wasn't worth it. He was understanding and then looked at the system I had and took measurements and photos. He told me he would be able to email me with a few options that afternoon. As he left, he thanked me for the opportunity to do business with me (I was really impressed). I was so thankful that Kevin was not only nice but was never pushy. I could tell he wasn't about making a sale and never pressured me to select ACE. As promised, I had the quote that afternoon! His quotes were excellent and competitive and even better then another I obtained. Before accepting the quote, I called and asked Kevin some questions which he was happy to answer. Seeing I didn't have heat, he assured me they could install the new system on Friday (today) which was only 2 days after I signed and accepted the quote. Well, the crew they sent was amazing! Matt and Carlos called when they were on the way and even arrived early. They got right to work but made sure to cover my carpet and floor with drop cloths. Matt was working on the inside unit so I got to talk to him a bit. Both Matt and Carlos were courteous, respectful professional and worked efficiently. Before Matt left, he made sure to show me how the system and new thermostat worked, cleaned up and made sure to answer any questions I had. ACE, thank you for the great customer service and experience. I am so glad I found your company and thankful to have heat before the snow comes!"