Briar Oaks Service Center

"They've done a great job with my car everytime I brought it in. Very friendly people."

"Convenient location on 50. Accurate diagnosis and quote, responsive staff, excellent repair. They are busy. But the work is done right and on time. I'm a fan. Thanks."

"The folks at Briar Oaks have been responsive to my issues and went out of their way to get my car fixed before expected. I have used them before and found the service to be consistent and the personnel easy to work with. I highly recommend!!!"

"Slow, expensive, and rude. Charged a $135 diagnostic fee for a problem I had already diagnosed and provided a detailed written description of. Incredibly slow to provide a quote for the problem, when I was able to get a quote within minutes from other mechanics. Took an entire day to get a quote only to find out they charge double what other shops were quoting. Stan the manager laughed when I told him what other shops were quoting and was incredibly rude. This place looks like an independent shop that has been around for ages, but seems like the old owner has passed away and now they run as if they are a fancy mechanic shop. Might be great for a quick inspection, but beware for any serious auto work."

"An honest business should communicate any and all fees to “check out” a car. I say “check out” because we knew exactly what the issue was and we communicated it. We were inquiring about a repair quote and when we got a better price elsewhere, we were then met with a $135 diagnosis fee. I’m giving two stars because they did give the correct diagnosis (even though we already knew what was wrong ;) ) We would happily have paid a diagnostic fee if it had been communicated, because they did take time out of their day to check the car. Misleading customers is never a best practice and could have easily been avoided."