kenmore

"When you call to make an appointment, they schedule you right away. But the service is AWFUL! The tech has no clue what's going on. He recommended I fix two parts and quoted me an atrocious amount. I asked him follow up questions and he responded by asking me how I could "question is expertise". Something still didn't feel right- I called another company. Turns out the issue was entirely different and they fixed the fridge in 1/2 the cost with no parts needing replacement. If I had done what he recommended, I would have ended up spending the amount it would take the replace the appliance. BUYER BEWARE."

"HORRIBLE!!! I called to ask if they could suggest a type of glue that would be safe to use inside the dishwasher, and the first guy said "No" and hung up. When I called back, the second guy said Sorry he could not suggest anything, because I would have to pay n schedule a service call....smh They must be HURTING for business and I see why. Something as BASIC as what glue to use...smh. Haaaaah....naaaah"

"Phone service was good, unfortunately the appliance is not. This will be my last Kenmore purchase (likely also Electrolux will be out). I had to call 4 numbers - final response was that no one has information about machines older than 2 years in their system. One person suggested I call around to stores to see if they have old sales flyers! Appreciate the thought but there has to be a better way. Another strike against Sears."