The Vault Modern Smoke and Vapor 9963 Warwick Boulevard, Newport News, VA 23601

"I stopped by earlier today for the first time awesome shop! Kailey was very respectful and knowledgeable. I will be returning back to this location every time I need anything and hope to see Kailey there again! Great employee for sure!!"

"I visit all of the vault locations, but this one is my go to. It's a perfect balance of new and exciting products, while not being overwhelmed with a large selection. The staff are always helpful when I'm shopping for new products, and always suggesting the most cost-effective alternatives to save me a few dollars whenever possible. They also just implemented an awesome rewards program, the redeemable points stack up VERY quickly!"

"I’m in this shop several times a week and always receive wonderful customer service. The employees who work here are very friendly and well informed about their products and are more than willing to answer my questions. They recently had me sign up for a rewards program that allows me to save money with every purchase to use for a later time. They often have deals and specials on their products. Overall, I’m very happy with this company and the service I receive here."

"Would give more stars if I could. I’ve been coming here weekly for years and they always have just what I need. The employees are kind and knowledgeable which helps out a lot when getting coils for my wife’s ever changing vape styles. 10/10 would recommend and I’m proud that the vault is my local shop."

"I shop at this location frequently and always have a great customer service experience. I’ve gotten to know several of the employees there. Ms. Wolfe is typically working in the mornings when I come in. She’s always helpful and friendly, and makes a point to ask me how my day is going. She and the other employees there are great about answering questions and offering advice on new products and letting me know when things are on sale. The store has a nice variety of stuff that is reasonably priced."