F.H. Furr Plumbing Heating Air Conditioning

"On 11 January, our generator was serviced by Mr. Thomas Spencer from the F.H. Furr electrical department. He arrived on schedule, and we were delighted because he had previously serviced our generator. So we were already accustomed to his exceptional performance, customer service, expertise, and professionalism. He asked some functional questions, then proceeded to tell me what the service would entail. He serviced and tested the generator in a systematic and organized manner. He displayed great attention to detail and after a discussion about battery life, we decided it might be best to replace the over three year old battery. Nothing was overlooked. He wanted to make sure we did not need the generator delayed start extended to avoid unnecessary starts due to frequent short term power outages. He did not leave until he and we were satisfied. He is still that rare combination of a skilled expert and yet concerned about customer care that we had expected. The generator performed its weekly testing and notifications with no issues. It’s very comforting to know that if the power failed, the generator would not. We can count on his work. Mr. Spencer proved to be a committed, responsible, dedicated, and skilled professional. Exceptional performance and customer service can be taken for granted when it is consistently received. However, Mr. Spencer is that steady caliber of superior technician that is one of the reasons we will continue to do business with F.H. Furr."

"I contacted this company because one friend recommended their services and they are a complete disappointment. They did not show up on time and they stop answering the phone when I called them several times to ask for ETA or cancel my appointment. I will make sure that my friends and family don’t use their services ever"

"Didn’t show up when scheduled."

"Prompt service and always very high quality work. Professional and friendly staff"

"Forget all that talk about emergency 24/7 or 97 minute service guarantee. They couldn't be bothered, even if 2nd story pipes are leaking."