Walgreens

"Very rude pharmacy tech who kept me on hold over 15-minutes. She instructed me to come in as she “tried’ to put it through my secondary insurance. When I arrived to pick up my medication she acknowledged me but walked without saying anything. After waiting at the counter for awhile, I finally asked her what was going on with my prescription. She told me to sit down as it still had not been put through my secondary insurance. As I waited she yelled at the computer several times hitting the keys over and over, “it’s not working!” Finally another tech behind the counter was able to put it through successfully. She never explained the issue or apologized for my wait. I will be changing to another Pharmacy as they show me a lack of respect and demonstrate they don’t want my business. I’ll let my money do the walking…"

"Waited on hold for over 30 minutes just for nobody to answer and then they hung up on me. I literally have to drive there just to ask for a refill on my medication, Or to ask if it’s even available. Do better, Walgreens…."

"Horrible customer service in the pharmacy department. The pharmacy tech was caught in a couple of lies, that I verified with another Walgreens pharmacist. She didn't offer any assistance on finding another local Walgreens for me to pick up my medication, which is something they are capable of doing, which has been done for me in the past, especially when this pharmacy was at fault, and had me contact my physicians for authorizations that were already provided and approved. I will never return to this location. However, I will say that some of the workers are very polite and greet you."

"My one year needs his medication it is detrimental to his life. Every single time I call this location they answer just to place me on hold and then allowing the call to disconnect. Then the surprise the pharmacy I guess changed their hours but the website says other wise listing until 10 pm. I understand this industry can be heavy but please do not take it out on us because the lack of customer service at this location is highly upsetting."

"Absolutely horrible customer service. Currently been on hold for well over almost an hour and a half to talk to a pharmacy tech about an RX I ordered 4 days ago. Called yesterday to inquire about, was on hold for 40 minutes, wasn't told what was wrong or why it was taking so long, yet told me it would be ready yesterday after 2pm...and here we are 630pm today. It's like no one cares at Walgreens. This isn't the first, second or third time this problem has occurred when everything on my end is in order. I've never been unreasonable, and always been patient and considerate, but now I will never recommend this pharmacy to anyone, and I will be spreading the word about how ridiculous my situation is. Not even the DMV was ever THIS horrid in terms of customer service, and that speaks volumes. I'm changing pharmacies immediately."