Walgreens,

112 Browns Way Rd, Midlothian, VA 23114, United States

"I previously posted a lower review rating related to long delays for vaccinations. Recently, waiting times have been much better in relation to the last few vaccinations I received where I have increased my satisfaction rating. Per my prior posting, staffing has always been very friendly and look forward to continue being a loyal customer."

"Horrible experience! I had a 12:45 scheduled flu shot and was told to sit and wait. At 1:00, I checked to see how much longer it would be and was curtly told (by the same person), “a few more minutes.” At 1:15, I checked again and was told “she’s coming now.” I explained to Laura, the pharmacist administering the shot, that I had been waiting since 12:15 and wasn’t even sure if she knew someone was waiting. She mumbles, “yes there’s a whole system to this… I’m so busy I don’t even know what time it is now.” I tell her it’s 1:16 and she doesn’t even acknowledge it. I work in healthcare myself and this is some of the worst customer service I’ve experienced. Unless their staff gets retrained in how to treat people properly, do yourself a favor and just go somewhere else."

"Absolutely worthless for both the flu and the new Covid vaccine if you have either Aetna or Anthem health insurance. I can't think of any reason to recommend Walgreens for anything."

"In drive thru before store closed, 2 cars in front of me and by thw time i was able to get to the window, they closed with me there. She could see me. I had toddlers in the car."

"If I could give this Walgreens a negative star I would. I Went through the drive through and there was an attendant at the window on the phone. Once she got off the phone she still ignored me and went on about her business. No greeting, no “I’ll be with you in one moment”. This goes on for 10 minutes. So I go inside. Another attendant sachets over to me and I ask her if they have Covid tests. Her response was “if we do they’re over there” I say “over where?” And she says in an annoyed voice, “over there!” Then I ask her is it your policy to greet people when they come through the drive through or in the store? She then immediately started to make excuses “the attendant was on the phone and we’re working on other things” in a very annoyed manner. Then the girl in the back pipes in and starts to tell me how busy they are etc. All the while, no one says “I’m sorry we’re really busy” etc. Then, fortunately the Pharmacists looks up and says “I’m sorry” and I thank her. I’ve worked in customer service for over 20 years and simply acknowledging a customer’s issues can change everything. But when you’re rude to the customer because they simply would like a one second greeting is absolutely absurd. I’m going to be changing all my prescriptions from Walgreens ASAP. I can’t deal with people of this caliber. I will be using the Midlothian Apothecary where they treat people like humans no matter how busy they are."