Carytown Tobacco 12284 Chattanooga Plaza, Midlothian, VA 23112

"I was sold a vape battery with a proprietary thread and was basically a discontinued product, didn't realize until I got home, I made it back to the store a week later, told my story, and they guy was cool and swapped it out for 510 thread. Edit: the replacement did not work(would not heat to temp)."

"I was not only greeted by 1 but by all customer service representatives as I walked in. All members were eager and excited to help me. Everyone had the knowledge of the specific item I was looking into and not only did they have my product but the price and the promotions were even better. The only reason I stopped in was because of the convenience of being close to Walmart and not having to drive around town to another shop, however with the way I was treated upon arriving to the shop, the process and the knowledge of my items; I will be returning for sure. Thank you guys for making my experience great and I look forward to seeing you guys more often!! I rate you guys 100 out of 10."

"I got there 5 minutes early from posted hours and store was already open. That's a big plus. Rob walked me through all the products I asked questions about. He was super knowledgable about each line of products they carry. If i could give higher than 5 stars I would. Exceptional service, quality, cleanliness, and selection. I will be back."

"By far the best customer service every single time! The store is always clean, and the perfect temperature. The owner is always very helpful in finding new items & keeping you updated on restocks. We love using their loyalty program, which saves us $$$. Overall, 10/10, we love Sam."

"I would give this store more than a 5. Sam took so much time with me to be sure what I needed and to get the best product for me to enjoy. He did not push me to the most expensive, it was not the money but to please the customer. He not only was patient but upon making my decision with his expertise help showed me how to work the product along with selecting the best juice to use. He explained each and every product I was interested in to me. I would not go any place else to purchase if you want someone that knows what his products are and gives you expertise help . It was so nice to have good customer Service with a smile and knowledge and more interested in the customer having a good experience then selling something. I will be going back. Thank you Sam."