Paws 'n Play The Dogs House

"To say that building is a health risk is an understatement. I have been in twice to get my dogs and each time it was falling apart more and more. Holes in the ceiling, mold throughout the building, fans that electrocute the employees when the clean, no water some days because the owner doesnt always pay the bills on time and they lost power yet still forced their employees to work in the dark. They were told not to notify the parents when things are going wrong to keep customers but I want to know what is happening with my animals. The owner is unresponsive to messages and is constantly arguing and sending inappropriate text messages to employees due to being unhappy in her personal life. This is not professional and not a place or person I want looking after my dogs."

"I would take your dog anywhere else besides here. I went in to try and get my dog enrolled and the girl told me I had to leave and every new dog has to apply over text with someone named “Wendy” which I found odd. When I contacted Wendy she told me to come in around 10 AM on Sunday. I got there at 1010 and there was no one there and Wendy would not respond to my texts or calls. She texted me over 4 hours later saying they close at 10 and it’s my fault because I wasn’t there prior to 10 (around 10 does not mean 10 exactly). Clearly she forgot because why would you have someone get there at the same time you close it doesn’t make any sense. Also why would it have taken 4 hours to respond? If you have someone coming in for an appointment you don’t just leave after 5 minutes then ignore their calls."

"Phone number on sign doesn't work. Had a scheduled time to drop our pooch off for a weekend get away, did the meet and greet, had plans to drop him off, she said she required paperwork and would email us, we called her the day of to have the paperwork filled out, we called her cell, texted her, in order to have paperwork completed, no reply, no email. We did not drop our pooch off, we didn't get the warm and fuzziness we wanted in order to drop off our four legged buddy. Lack of communication and trust is why we do not recommend."

"This is my favorite place to leave my pup when I need to travel for business, or when I can’t take him on a trip. He always has a great time running around and playing with friends. I don’t have any guilt leaving him with the boarder when I take him here. Wendee and the rest of the staff have never been less than accommodating, especially with my last minute begs to board Tucker."

"It was my dog's home away from home weekdays from 7:20am-5:30pm. Unfortunately, since I got a new job requiring me to commute a longer distance my new schedule and the time they opened and closed would no longer work for me and my pup for daycare. Nevertheless, the best place ever and plan to use Paws 'n Play as my preferred place for future boarding needs. The owner and everyone that works there are wonderful. We also like the fact that it not like your typical boarding or daycare facility, because it's really a house with a backyard and they post pictures daily on their Facebook page, so you can see what your dogs does all day. You won't find any place as great in the Forest/Lynchburg area."