Kroger 15069 Forest Road, Forest, VA 24551

"Racial profiling from other shopper, unclean checkout lanes, rude floor-lead workers, and disgusting bathrooms! Plus, Gordon the so called manger is very lazy in doing his job! Prices are never updated in the system verse what is on the shelves."

"I placed an order for delivery from this store as it's the closest to me. The timeframe passed and nothing was delivered, so I checked the app every 30 minutes to see. It still said it was on the first step, so not even in transit yet. I am including as much detail as possible to help anyone in the future, by the way. 2 hours past the delivery timeframe I contacted customer service via the chat, spoken with someone who said they'd follow up on it. A few minutes later, they told me it was just marked as delivered when they called. I was standing outside, and advised them that it was not delivered. I checked the app and the status was still the same, also. Sometimes the apartments in the area get mixed up, so I asked if they could confirm the delivery address, like via GPS or something, but they couldn't. They could only advise where it was supposed to go. They said they'd refund $76.70, which was less than my order. When I checked the app at that time, order now showed delivered with a substitution that made the total less. I asked if they could just send the order through again since I wasn't going to get paid until Monday, needed groceries, and the refund would take up to 5 business days. They could not. The customer service rep also told me to sign up for text updates and I let them know I already was, but I never received anything on this order following the initial message. They really didn't seem to want to believe me. But that's a gripe on corporate, not this store. I suspected that the order was overlooked, and they decided to mark it as complete when the agent followed up instead of even considering delivering it late. Because I've never had this happen prior. Even deliveries that were late showed as being on the way rather than the first step. Anyway, this was on Friday. I checked the app on Tuesday or Wednesday to verify refund status and it told me it couldn't find anything. So I again reached out to customer service via the app. The second agent told me they would put in the refund and that it will take 3-5 business days. Sunday, I received the confirmation for the refund, and it was $69.12. I called them this time and spoke with a person who told me to "ignore the $69.12", I would get my full refund of $76.70, and they would also give me an additional credit that I thought was $20, but was in the system as $10. The refund did indeed come through as $69.12. Which means they kept the delivery fee even though they didn't deliver anything. And the credit I have to use their services again in order to receive. At this point, I'm tired of dealing with them. So I'm just going to warn everyone that right now, Kroger isn't it. Don't order from this store, but if you do, don't expect their corporation to own up to the mistake."

"I can think of at least three different pick-up or delivery orders that went seriously awry. Most recently, 10 items were missing from my pick-up order. Another time, I received many of the wrong foods, like sirloin steaks instead of ribeye steaks, smoked provolone cheese instead of regular provolone cheese, and sage instead of rosemary. Customer service did not adequately resolve the issue. I never had issues like this when I did pick-up orders from the Kroger on Timberlake. Very frustrating. Will not be ordering pick-up or delivery from this store again."

"Get rid of the managers that aren’t trained to handle situations properly! Olivia doesn’t know how to treat her employees with disabilities and she’s clearly incapable of the “manager” position. Maybe knock her down to just restock the store. There are acts that keep you from treating people with disabilities “the same as everyone else”, they require their LEGAL representative. But clearly Olivia missed that in training. Poor excuse for a manager and it shines brightly on the store."

"I love Kroger, especially the one in Forest VA. The produce is always fresh, and the deli has great choices. The meat counter has choices ranging from thick cut bacon, seafood, and nice cuts of beef, including those locally sourced. Speaking of locally sourced, they have a wide range of different items from around the Virginia area. There is nothing better than giving back to my neighbors. Everyone one is always super nice. I definitely recommend shopping here. See you down the aisles"