Montblanc

"From the moment my son and I stepped into the Montblanc boutique, we were greeted with a level of service that went above and beyond our expectations after reading some of the comments here. The staff's expertise and enthusiasm for their products were immediately apparent, making our visit not just a shopping trip, but a truly educational experience. The boutique's ambiance strikes a perfect balance between elegance and warmth, inviting us to explore their exquisite collection at our leisure. I purchased 3 pens. My dad was always a fan and collector of Montblanc pens. I wanted to keep this tradition. My son is even more enthusiastic and has done more research than me on fountain pens. The staff's knowledge was invaluable in helping us choose the perfect pens, taking into account both aesthetic preferences and writing styles. They also guided us through an impressive selection of accessories, ensuring that we had everything needed to complement our new pens. What set this experience apart was the genuine passion the staff showed for their products and their eagerness to share it with us. It was not just a transaction; it was an invitation into the world of Montblanc, where every item tells a story of tradition and innovation. I highly recommend Montblanc to anyone who appreciates the art of writing. Whether you're a seasoned collector or a newcomer to the world of luxury pens, this boutique is a great spot!"

"Terrible customer service! Literally came in the night before to make a purchase and Mont Blanc told me to return the next day to the store at 11pm. I returned the very next day to only be inconvenienced and not serviced. I also was treated like I didn’t matter - I attempted to get the attention of the staff but persistently and blatantly ignored me until a FedEx worker showed up and then decided to address my concern."

"The customer service was awesome!! Mouton Wenting helped with the coordination of having my newly purchased Starwalker Fineliner engraved with my name and shipped out to me within a week. Her knowledge and professionalism was second to none and very much appreciated, thank you."

"I want to share that I am a regular customer of Mont Blanc and was recently visiting USA on a business trip. I walked into the Mont Blanc Boutique in the Tysons Galleria (Tysons II). I must share that what a delightful experience I had. I was personally greeted and warmly welcomed by the Store Manager Mr. Robert. He showed me a special collection of Mont Blanc Meisterstuck Le Grande Travellers Edition. He not only did a writing sample for me but should be how to do the filling as well how to take care of the fine writing instrument. He really made me feel at home and discussed his past trip to India for a wedding. As a special gesture, he was kind enough to do a personalised name engraving for me. It is this wonderful and warm genuine customer service which will make me highly recommend this establishment as well him. Thank you so much Robert for all your warmth and courtesy"

"When it comes to quality MontBlanc has it. BUT customer service is where the ball drops. My daughter went in to get me a Christmas gift and had a very bad experience was ignored and did no receive the service that I would expect from MontBlanc. I called and was no impressed with how it was handled at all. I will not be a customer of MontBlanc. Any more. And I have over a large collection of MontBlanc’s products over 30 years I use 3 or 4 of your collection each and every day. I am sad that you would not make it right. I am now a Cartier customer. I have change my Daily collection to Cartier. And customer service was amazing."