Banfield Pet Hospital

"I don’t normally post but I just had a terrible experience. This was my first appointment ever with the Banfield Pet Hospital in Winchester. I also had never been to this Petsmart location before. The front desk person - Eleanor has poor customer service skills and was not friendly. She also was not friendly to my toddler son. It’s unfortunate that this is the first person that is the main point of contact."

"they do not refill meds on time despite requesting far enough in advance, and the customer service is lacking in a big way."

"I was there to pick a friend up and his cat. The thing that really bothered me is, my friend is low income and they offered him a monthly plan for his cat, which sounded great! But they did not tell him that he had to have a credit card or debit card to do the plan! After they gave his cat, her check-up, shots, and lab work then they asked for a credit card. He said I am paying with cash. She informed him if he didn't have a credit card to put on his account, then he had to pay 781 dollars for the services, which he was quoted 184! As I said my friend is low income not rich! I asked the girl why was he not explained this from the start yet no answer! She assumed we were married and asked if I had one! ( she even mentioned me as the spouse, which I corrected) I gave my friend my debit card to use on there account so they could have their cat as it was indicated he could not have her til they produced a card or paid 781 dollars. So I say to all beware of this clinic! The plan is nice but be advised of ALL requirements before taking your pet there! Or be stuck with an outrageous bill!"

"We take our dogs here, and they do such a good job with them. I like how they specify what your pet needs or may need, and give them medicine for anything that they need it for. My dogs may not like the vet, but I like this vet."

"Banfield is a God send time and again for my furry family. They always come through in an emergency and do those extra things that make you know they love your Pets too."