Puppy Luv Grooming Llc

"Her illegal practices has caused my dog to be handicapped. While he was in her care, my dog fell out the Kennel and broke his leg in multiple places which required amputation. I would give a negative 100 stars for her negligence!"

"Not very happy with my visit. Seemed like a good place after talking over the phone and hearing her process-love that she said she keeps the pups free and not caged up and give them breaks. When I first arrived and walked around the shop, was concerned that there was a stinch in the lobby and throughout and that first thing in the morning, it was not clean and carpet was soiled. Obviously it doesn’t get cleaned at the end of each day but I said oh well, no big deal. Picked up my 7 month tiny puppy and was charged an extra $35! I questioned the amount in that it was higher than her quote when I made the appt. She said I charge extra for matting and behavior. I said he didn’t have any matting and her response was, I know…it was for “behavior”. Behavior?? My puppy had a dose of Acepromazine which calms puppies because this was his first grooming and he was calm and falling asleep in the house before I left and in the car. How aggressive could this little pup be??? Even if he was, why was this NEVER mentioned during any of our many conversations prior? Not even a phone call once she knew she would have to charge extra?? How about when she called to say he’s ready…I asked how he did. She said he did alright…”he still didn’t like it a little”. That would’ve been the most opportune time to tell me because of his “behavior” I am going to have to charge you more. She never mentioned “behavior” on the phone. Didn’t even explain why the price had jumped up until I asked about the difference in what she had already quoted me. I feel like she was very dishonest. The money is not the issue…it’s the way she went about it. I expect transparency and honesty from someone I am trusting my baby with. I will admit my lil man did look handsome when I got him back. I had to trim him more on his belly but the trim job was done good."

"I can’t thank this place enough and the groomer!!! My sweet girl is a nervous one. She was handled with so much love and care! She looks and smells amazing!"

"I was surprised to see there was new management and the lady that used to do the grooming was gone. I dropped off my dog anyhow, at 10:30. I was called at 4:47 that evening to come pick him up as he was done. By the time I got him home, his eye was so swollen he could barely see out of it. Ended up having to take him to the emergency vet (which wasn’t cheap) to find out he had a cut in his eye. I can’t believe I wasn’t told it has happened. Surely it was obvious when it happened as he was whimpering when I picked him up, but I thought it was his excitement or he needed to go potty. Not happy. Very angry, in fact. Even his behind was raw from being trimmed to close to the skin and his ears weren’t even cut evenly."

"Love this place! My dog was so happy when I picked him up after grooming! Hes a grumpy old man who doesn't care for most dog and they were so understanding!! They kept him separate from the others but he could still see them. He doesn't move watching other dogs. They were super sweet and told me he did snarl when they touched his paws and they respected him and didn't force the cutting around the paws. He's been to a few groomers and I've never seen him this happy after!!! Truly the best ladies!!!"