Petco

"I tried to make an online order 2 of the same items a Jean jacket onesie for my toy poodle and then Petco canceled the order I then called customer service who didn’t know why it was canceled. Then they reordered got off the phone after they assured me that they knew what they were doing it wouldn’t cancel again so I get off the phone within a few minutes I get an email it was canceled again. So I call customer service support again get a hold of a second customer service representative and went through this whole mess again just wait for it…. It was canceled again. Four times my order was canceled so they told me they’d call me back within 24 to 48 hours and that really upset me so I go to Petco and I find the item 1 of the items in the store so I purchased it. After this I called Petco customer service and told them don’t bother cancel the order all together. This happened to me several weeks ago as well but I thought surely they’d work all the kinks out by now but nope then today I get an email they were sending me one from up north hello and they charged me shipping along with the one item they’re sending to me. Oh did I mention when I purchased the one found in the store they charged me $34.99 that was on sale. Online $11.00 so when I walked out got a mile down the road I called customer service and said this is ridiculous and I turned around and went back to the store and told them either you take this and exchange for the online price or you can return it back to the shelf and refund my money. I feel as though they don’t care about over charging you for an item and honestly if I hadn’t seen it online I wouldn’t have known. Always check online if they can’t match it leave it. Petco you will continue to lose customers if you continue these practices!"

"Unless you are able to walk in and pick out what you need on your own, without any assistance, you might be fine. That is, if they are in stock of what you need. Otherwise, you will never find a worker who can help you and you will find way too many boxes, full of inventory, shoved in more than half of the back aisles. It’s a hoarders labyrinth! Side note, the grooming salon seems great, I consider them the best thing about the location."

"Shout out to Sebastian!!! Good work young Man!!! Not only did he represent Petco very well with the great customer service but he was really looking out for the pet we recently purchased and my daughter's best interest. He was very helpful from the jump, we approached him with a question and he had a solution, started out by walking us around the store to make sure we were comfortable with our purchase we were about to make and that our new pet would have the best habitat we could possibly offer him. His knowledge of the process of purchasing a pet that had been returned because its male counter partner was very territorial and showed a lot of dominance that it had to be under special treatment before being available to the public again, to what to feed and the advice on how to care for this particular animal was outstanding. He is a true young generation asset to Petco. The customer service and work ethic that he showed today...... I wish it could be shown and offered everywhere within the younger generation today. The States and possibly the World has a chance if we had people like this everywhere. Thanks Sebastian!!"

"Took my 12 week old puppy for grooming our groomer Gigi was so amazing. Very gentle, loving. She loves her job and you can see it as she works and in the end result."

"Purchased 29 gallon aquarium and it was amazing in terms of quality. The services is good but staff lacks knowledge or expertise about aquatic stuff and they wont provide you any information! Return policy is just amazing as they accepted dead fish and staff is quite humble ! good experience"