James River Equipment

"I had them fix my old Craftsman riding mower. At first, I was not happy because when I brought the mower home, it mowed for about 5 minutes and stopped and wouldn't restart, which was the original reason I brought it in the first place. I was very displeased to say the least so took it back. This time, a different technician (I believe his name was Jonathan) took a look. He was out the prior week when someone else worked on it. He looked it over and did a few things and within a couple of minutes, it was running again. I wanted to make sure it wouldn't stop on me again, so I ran the mower for 10 minutes, cutting a patch of lawn that didn't really need it. Jonathan waited on me to make sure everything was still working. When I was done, he showed me what the issue was (some blocked intake) and explained in simple terms why it wasn't working. He turned what could've been a very bad experience to a very positive one. It's rare to find that kind of superlative customer service any more. 5 stars for Jonathan and James River Equipment."

"Great customer service, they had everything in stock that I went there for"

"We worked with Anthony Rhodes to purchase two new John Deere mowers in May, 2022. Originally, we planned to purchase an X763 but there was not one available until June. Anthony very kindly loaned us, at no charge, a zero turn mower to use until our new mower arrived. And then, we fell in love with the loaner, so we changed our minds and purchased a Z930M zero turn mower (60" cut) and an X380 lawn tractor (54" cut). We wanted the X380 so we can pull the other implements we purchased; a trailer, an aerator, and a leaf collection system. We are beyond delighted with both machines. We have owned John Deere products in the past and we really didn't look at other brands because we have always been so pleased with John Deere products in the past. These new machines are increible. They are clearly well made and they suit our needs perfectly. The Z930M is a beast and makes easy work of our lawn cutting needs. We really could not be happier. We even named them: Jack and Jill. :) As for our experience with Anthony, we were so impressed. He knows the John Deere product line very well and really guided us in the right direction. He picked up the phone immediately each time I called him, including once when he was coaching his son's baseball game, which I think is above and beyond the call of duty. We look forward to working with him for our regular servicing needs. I cannot say enough good things about working with Anthony, and our overall experience with James River Equipment. We are now loyal customers! Thanks, Anthony. We really appreciate all of your help and it was such a pleasure doing business with you."

"Stopped in to discuss a zero turn mower. Told the sales what type of property I have to mow and asked if a particular model would work for the ground. He was very polite and steered me towards a different model that he felt would suit better. No pressure to buy it just a straight shot about facts and opinion on models. Haven't purchased yet but will be buying one from James River when I do."

"Ask for Junior Lambert, great salesman. He will give you the best possible deal."