Staples 2045 South Pleasant Valley Road, Winchester, VA 22601

"Perfect experience and store. Very helpful over the phone ahead of the drive up, Q, the manager (I forget his name), and the young gentleman who helped find some rare items, all were very helpful, understanding, no nonsense, pointed me to a coupon, and made sure I was fully equipped for my new work from home office. I drove 1.5 hrs away from my store because they had inventory, and because the other store had put together a chair badly, they replaced it no questions asked. I appreciate you guys!"

"On the morning of Sunday November 19th, I went to Staples to return my Amazon packages. As soon as the employee who was working the counter saw me and my packages he let out a huge sigh. He asked me how many returns I had to which I replied with “5”. He let out another huge sigh. About halfway through he lost the attitude as soon as he realized that I had screenshots of all my QR codes and had a system going to keep everything organized. At that point it was already too late as he was so rude about having to do his job. I couldn’t help but laugh to myself on the way out when I saw 3 more women walking in with Amazon returns."

"I went to Staples to return an Amazon package since they have good store hours. At the desk under the Amazon sign a worker was sitting working on the computer and did not look up or acknowledge I was there. I went to the checkout line and they said I had to go back to printing. I went there and the worker there sent me back to the original place I was at. The person on the computer still did not acknowledge me and a tech support person finally did help. When trying to pull up the QR code the tech support worker admitted the cell reception is bad but I could connect to the store WIFI, which he said is also slow. For anyone looking to return a package or get customer service save the hassle and go somewhere else."

"I have no idea why you offer same-day print services, I have been using this location a lot this year and every "same-day" order is closer to 3-4 days. Not once have I every heard an apology for this. My current order will be the last one with you period! Ordered on today; Tuesday morning well before the 2PM cut off. I called to check the status and was informed that it will likely be Friday before this order available. That seems way more like same week delivery than "same-day". Maybe it's time to be honest about your timelines if you cannot commit to what you market."