Lady Nails 940 Cedar Road, Chesapeake, VA 23322

"I went here for years but today was the last day, I’ll never go here again. I only came for a soak off and the nail tech asked why I couldn’t go to someone else to soak off my nails if I didn’t get my nails done there. I told her if she didn’t want my business than just say that. Also, I asked for a cut down and instead of clipping them she used a drill, which ended up hurting me when she got too close to skin. I said “ouch” when it happened and pulled my hand back, she didn’t even apologize. Normally the tech that serves you checks you out, but she asked another nail tech to do it. I still tipped but I told the manager what happened and how bad the customer service was. The tech then came outside the shop as I was getting in my car yelling at me saying “she didn’t hurt me” and proceeds to yell “Don’t lie”. As if I would make this up."

"So my wife talked me into getting a pedicure I will admit I was not exactly excited. However once I was there and situated in the chair...OMG. It was awesome. The lady that did my feet was great. It was extremely relaxing, and my feet felt rejuvenated. My wife said they look younger. Anyway, great experience and I will definitely be going back."

"My mom and grandma came in to get their eyebrows waxed and tinted with henna respectively. My grandma wanted to see the different colors of henna avaliable and the lady helping her was very rude and dismissive, saying that she wouldn't do anything that wouldn't be flattering on her face. She even went as far as to tell them that there were no longer any appointments for either of them after they had already waited and were promised a service. Eventually, my mom got her eyebrows waxed but my grandmother decided not to get hers tinted due to the bad treatment. They have very bad customer service, how do they expect you get anything done at their establishment without asking questions? I would not recommend this place to anyone."

"Friendly, pleasant. The salon has really good nail techs, but the only male tech that's done my nails right is Joe. Iris, who is new, did my nails last, and she did a great job. Prices are like most salons, but it seems like every time I go, something costs extra, like they charge additional for having to put on more than 2 layers of polish (like if the color is too light and doesn't cover in 2 coats)."

"I left in tears. The man who removed my gel toe polish (polish that was put on at this same salon about 5 weeks earlier, which was a fine appointment) did NOT use foil or cotton swabs to soak the gel coat off nor did he use a machine to grind down the polish. He splashed a bit of acetone on it and FILED IT ALL OFF BY HAND. In the process he rubbed skin off my toes on both feet. I kept asking if he could use the machine instead of a nail file but he wouldn't. I ended up with two infected toes!!! Also he did not do a good job rubbing callouses/dead skin off (kind of visible in the picture) since he "didn't want to hurt me" .... these things should NOT hurt if they are done right. I have had about 30 pedicures in my life and none have ever resulted in injury or infection until this one. I just feel he is not trained properly and/or took the easy way out. Highly recommend avoiding him, I believe his name is Tran but I am not sure."