Suffolk Glass & Aluminum Co. Inc

"After having my glass shower door installed by Suffolk glass they will not answer the phone so I have to go to the store in person. The door has moved in the hinge and does not swing. I have requested that they do an adjustment and have been told that they have a three month backup and will not even let me schedule an appointment, I live 10 minutes from the shop and no one is willing to come by and do the adjustment . I would advise finding another installer. I am so very disappointing as I have used this company for years."

"STAY AWAY from this business. They are neither trustworthy or customer friendly. Would you ever take your car to a mechanic that was either, let alone both of these? I was lied to multiple times, never contacted as promised several times, they NEVER answered the phone (resulting in have to drive there to get any information), and after a week I show up and I was told that they were working on my window at that moment. I stated that I would wait after never receiving any communication. Their response - they went back and brought my window frame to me, empty, and just handed it to me. Add to that, they couldn’t even be bothered to return all of my parts resulting in another trip back and having to ask for it. I do my best to support local businesses, but this place needs to go."

"Very helpful and friendly. The work was prompt and affordable. I will call them again for glass work"

"When Lowe’s said “Sorry. We can’t take a new order for bottom sash alone. You got to buy a new window and get it installed. We can’t help in fixing the broken glass”, these guys gave us a solution for our broken window glass and fixed it in just three hours. And their prices are reasonable."

"Dropped off a window rubber to inquire if they would be able to make new glass insert from it or if I’d need to bring whole vehicle(shuttle bus) up to them to get job done. Had part 3 days with no response, was told they where busy........ Picked up my item and will not do business with them. If you don’t want to do the work just say so don’t leave someone hanging, have a bus unusable till windows fixed and they cost me 3 days of waiting because or incompetence."