Floor & Decor 5432 Glenside Drive, Richmond, VA 23228

"Give Sir Charles a raise! I have dealt with a lot of sales people in my day, but Charles makes you feel like you're a friend. He's charismatic and fun, but also extremely knowledgable. If you need someone to help guide you with expertise and care, Charles is who you want to work with!"

"I met with a Floor and Decor Design Consultant named Linda Berg. She spent two hours with me helping me pick out flooring, shower wall tile, a shower door and other suggestions for my master bathroom remodel. So knowledgeable and has a great taste for design. What a wonderful service Floor and Decor offers at no charge. Wonderful service, beautiful products and an amazing show room. I am a 5 star very pleased customer!! The location that I visited was 14701 Hancock Village St Chesterfield, VA 23832"

"I purchased around $1400. The folks that helped me were helpful and I got the tile a few days later. When we went to go unpack the tile we realized that they forgot to put three boxes of the most expensive tile we purchased on the pallet. Instead they gave us three too many of the tile that was least expensive. I thought this was a minor issue and could be resolved easily so I called them. They refused to refund my tile because they had video footage of tile being loaded. The number of boxes was on par with what was expected and they wouldn't take my word that I was sold the wrong tile. Why would I lie about such a small amount of tile? I was more upset that it held up the job and cost me more money paying for help. The least they could have done was give me a refund. I had to drive an hour back to the other store in Chesterfield where I had a much better experience."

"This place is great for design. I was remodeling my basement bathroom and I wasn't quite sure where to begin. I met with Catherine (one of the designers) and she helped me create my new bathroom! She made everything contrast and come together nicely. I highly recommend floor and decor for your next design project! Also great return policy. My contractor didn't use all the tile and I was able to return the reminder."

"We renovated our kitchen and all went pretty smoothly until it was time for backsplash. My husband and I could not decide what would give our new space the finishing touch it needed. We went into the store and ran into Catherine Belgiorno!! She was amazing!! After showing her a photo of our space, with our countertops and cabinets- we grabbed a cart and she went to town! We literally put our faith in a total stranger, but it worked out beautifully!! She saved us so much time and agony of finding what we needed. We LOVE it! Thank you Catherine!!"