Culligan Water Conditioning of Salem, VA

"My daughter got the run around for putting in a system. First the salesman measured twice and told her she had enough room and that they would come out in two weeks to install then the installers come out and told her she didn’t have enough room. She later told them she would do whatever it took to get the unit put in and they told her it would be two more weeks. This office is a joke! Don’t waste your time."

"I have had Culligan water system for 3 years now. I would not recommend them. I have contacted them for services yearly and each year I say something is wrong we are not using any salt. We have added the salt ONE time in 3 years. That’s not normal. Each time they say it’s this or that and “fix” it. Well our pressure tank had to be replaced and the knowledgeable person who took care of it for us showed us there is an issue with the Culligan system. My husband contacted them today and it will be November 28 before they can come. That is not acceptable! Do not get their water system!"

"What a difference! Chlorine smell is gone. Shower water feels great. Excellent for tackling Roanoke city water."

"Don’t buy Culligan water. It may be worth it to buy Kinetico, their competitor. We should have. We bought a softener that was not needed and now we are getting the run around with no service. Not even the general manager wants to call me back. Ric the sales guy sold us a softener to go with our system because he said “they had to make the water hard to fix the water Ph. Our water was too acidic and eating the copper pipes. When the system was installed the water Ph was corrected. We were pleased with that. Our problem we want corrected is…. The softener was set too high and leaving residue in our hair, causing it to look greasy, and residue on my skin causing it to be dry. I noticed that the salt in the tank looks almost 1/2 way gone only after 2 months of use and they say it is suppose to last for 12 months. At the rate it was being used it would not last a year. So far no technician has been sent to our house to check to see that our system is running properly or checked it with the hardness of the water to see if it’s being softened too much. We had yo just turn off the softener for now. With it turned off everything feels so much better. Seems like we bought a softener that we never needed and now no one wants to do the right thing. This business only seems to think of their sales and not about lifetime customers."

"Great experience with Culligan of Roanoke. Rick the sales rep did a great job explaining the system operation and available options to help us choose a complete system that provided soft and great tasting water at a cost we could afford. The installation went very smoothly and the installer was very professional and helpful in explaining how to check system operation and perform the maintenance required on an annual basis. Several weeks after the system was installed, Rick came back out to check system operation and answer any questions we had. Over all everything went very smoothly and we are quite happy with the system."