W.B. Mason,

1620 South Loudoun Street, Winchester, VA 22601

"How does a company invoice for product that they didn't ship yet? And then send a late payment notice."

"Was a customer for over 6 years. Two orders in a row they did not deliver but still sent an invoice for. Prior to that, they changed my agreements several times without my knowledge and the reps did not understand that I had agreements before new management. The reps were always courteous so their customer service was attempted. However, it is important, as a business owner, to have vendors that I can rely on. WB Mason has not been reliable. I would consider using them again in the future if anything were to change, but for now, our business needs a more reliable office supply vendor."

"If I could give them negative stars I would. I ordered a small desk in September of 2019. The desk was never delivered because it was apparently out of stock. A month later, my credit card was billed for the desk that I never received. I asked my store contact to refund the cost of the desk and cancel the order. I never received a response, so I had to dispute it through my credit card company; this was in October. February 10, 2020 I received a paper invoice telling me I had a balance due for the desk that I never received. I called W.B. Mason and again asked that they correct it. February 21, 2020 I received a "friendly reminder" that my invoice was due. When I called the extension in the email, it was for the collections department. I have asked yet again that they fix it. Obviously I no longer use their services and haven't sent since October of 2019."

"Don't care for them."