Saia LTL Freight

"Every single time our shipment is late and damaged. The only reason for the 2 stars is for the last two drivers that have delivered to us, they sympathize with us as customers or at least show some sympathy due to the company being the bottom of the barrel for ltl carriers. They must have the cheapest rates going because I couldn't imagine who would actually want to use them."

"Residential delivery, nobody called to schedule tracking said delivery was scheduled between 8am and 5pm. I called them the day of, at about 8:10am and was told they couldn't narrow it down at this time, as the driver had not shown up to sign in to his route. If I wanted to sign up for email delivery alerts or would give me a 3-4 hour delivery window once the driver signed in. I received an alert immediately saying "delivery scheduled" and that's it, no freigh , no email , no contact. I called back at 5:30pm to say "I'm still here and no delivery". I was assured the driver was still out that his ETA was 7 minutes. It's two days later still no freight. I was informed that "it didn't fit on the truck, you have an oversized piece" IT'S A BUMPER FOR MY PICKUP! I told them of they can't get it to me today then just send it back. I can't deal with incompetence and lies. I just told the company I bought from to look out for the return."

"Was told on 9/30/19 that I had a scheduled delivery. At 4:30 PM truck hadn't showed up - called and was told truck would be on site in 20 min. NEVER arrived. Called when they opened at 7:30 AM on 10/1/19. Told I needed an AM delivery. Dispatch would not work with me for their mistake in putting my shipment on the wrong trailer the previous day. Had to send someone one hour away to get from terminal in Chesapeake. Dispatch could care less about their customers. THERE ARE TOO MANY OTHER TRUCKING COMPANIES OUT THERE - DON'T CHOOSE THESE GUYS - THEY DON'T CARE ABOUT THE CUSTOMER. The only reason I gave 2 stars is because their customer service call center in GA were more understanding and did try to get results. Unfortunately for them they don't have the same in their dispatchers."

"I booked a time sensitive load on a Tuesday evening that needed to be delivered by Monday. According to the booking it is a two day travel time. On Wednesday we waited for the load to be picked up, no call no show. So I called them and they said that they didn't have a truck in the area on Wednesday but guaranteed that it would be picked up on Thursday. Well again no pickup no call no show. I called them again and spoke with customer service and they checked with the dispatcher and he stated they were not going to pickup the load. I asked to speak with the dispatcher and customer service transferred me and the dispatcher picked up the phone and immediately hung it up. I called back 2 more times and the same thing happened again. I ended up paying almost triple the price and the load wasn't able to make it until Tuesday. And I ended up having to rebate the customer back over $3000 for being late. I have called the corporate office and no one has called me back. I wouldn't recommend using this company for you logistical needs ever."

"I had a freight shipment sent from CA to my home in Chesapeake. The SAIA tracking site was awesome as I could track my shipment from departure in CA all the way to the warehouse in VA. The local warehouse called me to set up a delivery appointment several days out (called on a FRI for delivery on WED). The warehouse had not received the shipment yet, but it was on track according to the site. I had to change the time for a work commitment and the person I talked to was able to move it easily. The delivery driver called me 30 minutes out and arrived right at the delivery time we set up. I could not have been happier with the overall experience as this was the first freight shipment I have received directly."