TForce Freight - Service Center

"I Just had a very similar experience to another individual that left a review. I was called and told that the truck would be unable to deliver due to the size of the tractor trailer. They asked if I would be able to meet somewhere to pick up the items from the truck, as if I have my own personal box truck on hand to deliver my own items. When I asked if they could explore one of the other options/entrances to the road, the truck had conveniently already left the area, and they recommended I pick up at the warehouse. I told them I expect the “free-shipping” that I was promised and would appreciate not renting a U-Haul to pick up my products, and they will now be contacting my shipper to explore other options. I will update with the solution, but I am extremely unimpressed with this company thus far."

"One of the worst shipping experiences I’ve encountered. Company refused to deliver goods because of a long hanging tree in neighborhood and when told there are three different methods routes to my house refused to redeliver. Made all of their problems my problem. Unprofessional attitudes and zero ability to solve problems. Had to drive to their facility to pick up goods. Would avoid this company at all cost. Lazy and backwards customer service."

"They can’t deliver even though I paid them $300. Apparently the “driver doesn’t feel like the truck will make it”. Weird since there are semi trucks daily in my neighborhood. Andrew the dispatch was unwilling to try to come up with solutions for me other than for me to “meet the driver immediately to get the 600 lb item and take it 1/4 mile back to my house”. When I asked to speak to the manager he refused. When the manager finally called after I called corporate Don (the manager) YELLED at me and hung up on me. Saying they wouldn’t deliver my daughters Christmas gift and that it would be shipped back for a refund. I asked for alternative solutions and tried even helping to come up with ideas. Seriously the worst customer service I’ve ever dealt with. I escalated to corporate and filed a report on both of them. I’ll be contacting the BBB as well. If they know they don’t deliver to my neighborhood why even request payment??!! They STOLE my money and my playground for my daughter."

"UPS freight left me a message stating they could not deliver due to the fact they could not get down my street .I live on a wide street with no obstacles in the way. When I called to find out why I did not receive my delivery the person I spoke to on the phone was rude and Stated that there will be a re-delivery charge and they would not be able to deliver until Monday.This caused the work crew that I had to install what was to be deliver to leave delaying my install. I’ve had a lot of things delivered to my house by fed ex never a problem always on time :-) friendly Drivers but never again will I use UPS freight"

"Completely rude male dispatcher. I booked with my typical broker for a shipment to Canada. I paid the broker, then UPS billed me, then the dispatch call at 4:20pm the day of pick-up and refused to pick-up unless I provided a quote number from UPS. I will never use UPS Freight again. R & L is incredibly professional and always on time."