CVS Pharmacy

"I’ve only had positive experiences at the Barracks Road/Emmet Street location. The team in the pharmacy works hard to deliver good customer service and helpful advice."

"Completely dysfunctional, I can’t believe they are allowed to operate in the manner they do. In the past week they have refused on arrival for my appointment to give a vaccine that they had approved earlier that day, rescheduled same vaccine for 3 days later with assurances they can administer and upon arrival they say they have no available staff to administer the scheduled vaccine, today after 23 minutes on hold on phone to notify them I was there in parking lot to pick up prescription - COVID positive picking up meds for COVID so I cant go inside - and they have closed the drive through and then the call was disconnected with a message saying ‘thanks for calling cvs, goodbye’. They also have their phones off, so when another pharmacy tried to have it transferred over, they couldn’t get through last night or today."

"I had to fill a prescription quickly and I was a little worried given the negative reviews here. My prescription was filled in 15 minutes and the entire pharmacy team was kind, courteous and responsive. Thank you very much - we will come back here without hesitation! I really appreciate your professionalism and help!"

"AVOID!!! I waited 15 minutes in the drive through to get my prescription . Finally, when it was my turn, I pulled up to the window and the metal gate started coming down and closed. No acknowledgement, no sign, nothing. I waited another 5 minutes or so thinking, “there is no way they just shut this window on me without saying hi, without saying sorry we are closed for lunch, without putting up a sign.” After hitting the call button twice someone finally answered to tell me that “they were closed for lunch.” They had decided not to tell anyone, not to acknowledge that I had been waiting, and not even put up a sign. When I expressed how utterly ridiculous that was, that the base level of human decency involves letting a customer know that you are closed, they replied, “there used to be a sign.” THERE USED TO BE A SIGN!!!!!!!!! It’s like all the decent employees have gone to other pharmacies and all that are left are people who decided this was reasonable. Just shut the door on them. I have never received such a treatment until today and frankly I never thought a pharmacy could make me this livid. Clearly online reviews mean nothing to this CVS. I am writing a letter to corporate, and will be mailing it using a stamp. That is how fervently I recommend you avoid this pharmacy."

"My child was discharged from hospital and I called ahead to make sure a prescription was going to be ready. I called after 6pm and the person in the pharmacy was made aware we were in process of leaving the hospital and we would likely arrive at the pharmacy in about 2 hours. We arrived at 8:10pm. They closed at 8pm. She never mentioned the pharmacy closes at 8pm. Now we have to come back tomorrow. It’s a mighty good thing I have a few doses of my child’s seizure medication. The person working at the pharmacy knew the medication’s importance."