Valley Pool & Spa

"They did a beautiful job replacing my 16x32 pool liner. They also came out on a Saturday to replace my pump motor."

"Excellent service department! Very helpful an explained things to me. Wish they carried my equipment model would have them come in a heartbeat to fix my pump."

"These folks are always friendly, informative and helpful! Plenty of supplies for your In/ Above ground pool and advice on how to treat your water! Showroom is always layed out nicely and they do free water testing as well! Keep up the good work!"

"I used Valley Pool & Spa for a Merlin replacement liner for our in-ground 36'x18' pool. Valley Pool & Spa built the pool in 2004, and the original liner lasted that long! The price was fair, and the installation team (Brian and Travis) had decades of experience between them. Watching them work was like watching a dance. They showed up on site at 8:30 a.m., and by 11:30 a.m., the old liner was out, minor repairs to my walls and floor were completed, the new liner was fully installed with vacuums running, and the water was going in. Total job was done in only THREE hours, and my liner is wrinkle-free and stunning! As others have mentioned, the manager of liner crews (I'll withhold his name) is not the quickest to respond to calls or texts. I have no idea why. What I found that works is to call AND text multiple times, and eventually you'll get on his radar. Once you do, he's easy to work with. It's really a tough situation when leaving a review, because Brian and Travis were fantastic, and the liner was installed at a fair price and very professionally. If the communications were just more timely and responsive, there would be many more 4- and 5-star reviews for Valley Pool & Spa. Their executive management needs to have a heart-to-heart with their managers, especially in their service group, and keep on them for timeliness with customer communications. If they did that, this place would shine a lot brighter on Google than they presently are."

"We originally called to have help opening the pool and getting the heater started. When the service people came the first time, the pool heater, which had turned on but not heated, possibly because water wasn't yet flowing, prior to their visit, quit working entirely as they were fiddling with something. It now won't even turn on. The gentleman who had been working on the heater looked a little embarrassed and said that he had apparently shorted out the heater and he wasn't sure what had happened or why. He promised someone else would return again who knew more than he did, which did happen after a week or two. The new gentleman looked into the heater again and told us we would have to purchase a new heater. In fairness, they did find a mouse nest inside the heater, which probably contributed to the problem. Nonetheless, it worked before they came and stopped working while they were working inside it and never worked again after they left. In addition to this, during the second visit the service man took a sharpie and labeled the various pipes and also put pool shock into the pool. I don't recall if they used our pool shock or they brought their own. I believe they used ours, but I can't verify this for sure so perhaps I can't protest too hard at the charge of $30 for three bags of pool shock. I also spoke with Stan over the phone for about half an hour a couple of weeks later. He was helpful and informative, though he didn't tell me that the call was billable service time. I was charged $40 for the phone call. So, for the service of disabling a pool heater, having someone return because the first crew was not competent for the task, shocking our pool, labeling pipes, and half an hour of advice, we are now billed $315.33. I give two stars because I was given some good (though expensive) information by Stan. I am unimpressed."