UPS Customer Center

"I always get excellent service. They help with my packages. I am a regular customer. Rick is very knowledgeable and extremely helpful."

"Driver said he couldn’t deliver a package to my building, said they left a slip. But the front desk person saw them and the driver didn’t say there was a package to sign for nor did they leave a slip. This was a brand new iPhone on launch day. I had to call the call customer service number and hours later someone from a local store finally called me back. They are very rude and kept cutting me off when I was trying to explain what happened. They pressured me to try and pick between going to the store & make it before closing or getting it delivered tomorrow. When I asked how tomorrow’s delivery would be handled differently they got an attitude with me. When it came to the pick up in store they tried to tell me there is an extra $8 fee even though they never told me that on the phone and they tried to say it wasn’t at the store yet. Which is wildly different than the story you see above. I will never get another Apple product or anything else of value from UPS delivered to my address. Next time I’ll just select pick up at an Apple Store cause it would have saved me time and lots of unneeded stress. And there would be no hidden $8 fee."

"I would like to give an accommodation to driver Kohl in the Arlington's Eisenhower Ave Alexandria Virginia UPS center. Kohl went above and beyond to make sure my package was delivered with care and secure. He called to make sure someone would come down and retrieve it right away. He even offered to re deliver once I was off work. Exceptional service and true definition of going the extra mile! THANK YOU Kohl!!"

"I was not going to be around to receive a package so I went online to try to let UPS know and change the day to the next one, but they charge money for that. Then after that single attempt to deliver they take the package to a location that is a 45min walk away instead of the one that is 10min walk. If I want the closer location, UPS would do it if I paid them them. Avoid UPS, they can't do logistics."

"Drive Moore (I57649) is exactly disrespectful and rude. He dropped off packages and we offen have packages delivered to our location at A but they a B. We asked "These are for A, correct?". Driver Moore sarcasticly responds, "Ugh, yeah!". I went out to get the vehicle number as we were shocked by his response. He exited his next delivery and said, "You want my name too? It's Moore!". He proceeded to speed off at a very fast rate of speed in a parking lot. Very disrespectful! Wanted to make sure you knew. Thank you for your time,"