Blue Oasis 2436 Valley Avenue, Winchester, VA 22601

"We will never go here again. Our hot tub broke and wouldn't heat anymore (one that cost nearly $10K and was brand new, only used for three years). The tub died in November(2023) as it wouldn't heat the water. Blue Oasis came out to diagnose the issue, and that was it. They deemed it a heating element, but then radio silence. They have yet to reach out to us since. I called many times over November and December but only reached their voicemail and the occasional employee. At times, when I called, the phone would ring two or three times and was sent to voicemail (maybe our calls were being screened to avoid confrontation). The employee was always nice, and I assured them I wasn't upset with them but that I'd been given the cold shoulder. The employee always said they would write my messages and provide the owners with the message as they are the only ones dealing with servicing customer hot tubs, but again, there was radio silence. We bought from this store because it's a small, locally owned business, and you would think that would mean great care and that they'd like to keep their customers happy. We have always bought our supplies from them throughout the years since our original purchase, but never again will we go to this store. They've permanently lost our business. To fix our tub, we had to resort to another area/servicer, which was very prompt in helping out."

"If I could give zero stars, I would. They have repeatedly not shown up for appointments with no phone call or follow up from them. No one ever answers the phone when I call to get a status on whether or not they're coming. I took time off work today to be there when they said they would arrive to close my pool. I had to drive to their store and speak with one of their employees to find out when/if they would be coming. They finally showed up 2.5 hours late. Do NOT use this company."

"Expert analysis of water sample. No guess work. Know exactly how to get your pool corrected. This is the place to go for excellent advice"

"Excellent Service. Truly exceptional. The spa is amazing. Top quality and Amanda and Brian are with you every step of the way"

"Blue Oasis and Amanda were awesome and so knowledgeable. We are new to owning a pool and hot tub! They helped us pick the right pool cover and installed perfectly! Amanda helped us chose the right Hot Spring Hot Tub for our family and was installed right on schedule!!! Amanda and her team have gone out of their way to help and educate us about water chemistry! We will be using them moving forward for our pool and spa needs!!! Hands down 5 stars!!!! Ty Blue Oasis for helping our dream come true!"