Buna x Bicycles,

4824 MacArthur Boulevard Northwest, Washington, District of Columbia 20007

"Told me a week for my simple tune up and it s been 3 weeks. Doesn't respond or answer phone or return messages or give updates. Finally picked up bike and took it elsewhere. They don't care or respect the neighborhood customers and bikes and hours are worse than bank hours. Never been treated worse while my bike was held hostage. Very close to my house but will never return"

"I was very happy with this shop under the previous owner but find the current team lacking in any sense of customer service. I left my bike to have a tire changed; I returned to pick it up, was not greeted, and was told to wait outside for five minutes because a meeting was taking place. No one called me when the meeting was over, I finally went back inside after 15 minutes. This lack of attention to customers is odd. The meeting couldn't have been interrupted for two minutes to give me my bicycle? The location is convenient for me but I will not be returning. Okay, I am commenting to the personal attack made by the owner of this store, claiming that I was drunk and hinting that I am a racist. I originally went by the store for assistance on a Friday and the owner told me to return on Monday and he could help me while I waited. I went back on Monday afternoon after a long lunch with some friends where we drank alcohol but I was not drunk.. They couldn't help me because they were busy so I left. I returned on Tuesday and there was a sign on the door saying the owner would be back in ten minutes. I waited outside. When he returned, he couldn't bother to greet me but went directly in the store. I still left my bicycle with him. When I returned on Wednesday to pick it up during their posted working hours, I was told a private meeting was taking place and to wait outside for ten minutes. No one bothered to tell me that the meeting was over; I went back inside after 15 minutes. The owner of this shop has demonstrated his incredible rudeness in every instance, yet he suggests I am racist who only wants to deal with someone who looks like me. In most cases when a customer is dissatisfied, the proprietor seeks to ameliorate the situation. Instead, I get called a racist. As I said initially, no sense of customer service."

"Dropped off my 2008 road bike for some serious work (sticky shifter, in need of new bottom bracket, chain, cassette, chainrings, cables and housing, tires). Phil was very reasonable with the pricing and never tried to upsell me on any of the parts. Bike feels great and shifters are working like new. Nice attention to detail on the cabling. Overall, a pro job on everything. Would definitely recommend this shop to anyone in need of service or repairs."

"Dropped bike in for a chain change and new rear mech- picked up next day. Phil is great, no upselling, just a friendly smile, and a “we got you attitude”. Highly recommend and will continue to support."

"Some of the best mechanics in DC! Great location, and they are the exclusive shop selling Cobalt Bikes. Nice!"