Bikenetic Full Service Bicycle Shop

"I couldn't have imagined a more courteous and knowledgeable service experience from the folks at Bikenetic in Falls Church, especially Helen! It's a family owned and run business, and they truly treat their customer like family -- I experienced it and witnessed the consistency with other customers each time I visit the store. I'd recommend Bikenetic to anyone in the market for a quality bike coupled with unparalleled customer service. Thanks for everything!"

"We brought my son's bike in for a brake repair and they were really accommodating in getting it done as quickly as possible, even though they had a long line of other repairs. Our son (and my wife and I) really appreciate it. Great shop and we'll be back for our family's future bike needs!"

"Had my bike Tuned Up and "hand washed" since I have not used it for a couple of years from having cancer and the pandemic. I was pretty excited to get it home that I wasnt able to thoroughly examine it while I was at the shop (my mistake). Called them right away as soon as I got home, only to find out that hand wash on their package (as explained to me by an associate over the phone) just means them wiping it with a damp soapy cloth. Bike was not clean and had a significant amount of dirt and mud still on the under frame. Really disappointed as I was excited to use their services based on the ratings online. Guy kept on saying they only miss a few areas when they clean bikes. I told them, area I am referring to is not just a small oversight I suggested, they may need to revisit the hand wash description on the package then as it sounds misleading or add that hand wash means exactly what he just described. Only resolution provided is for me to return the bike to them so that they can clean it again. I told them, I dont have the means of going there back and forth as I had to just ask a friend to help me pick up the bike in the first place. And with my medical condition, I don't have the leisure of doing so. Unfortunately, I may be the one to break the 4-5 star rating people have been giving the shop. Bad experience on my end. I'm glad it works out for other people but sadly did not for me."

"The shop helped me out with a special order for a new bike frame, a Surly Krampus in the new green color. They also built the wheelset for my finished bike. The team there are friendly and helpful. This shop has a special feeling about it that reminds me of a place I used to go-to when I still lived on Oahu, Hawai'i."