Kate Spade Outlet

"I buy my wife things here for most special occasions, and have always had a wonderful experience. Staff is always helpful to EVERYONE who walks in."

"I love Kate Spade products and never had a problem in any of the stores until the other day. I was ready to check out, the associate was on the phone so I stood at the counter waiting. There were some perfume samples at the counter, so I figured I would try while I waited and maybe buy the travel size. I spritzed a tiny bit on my wrist and rubbed together. The same associate told me to not spray at the register but to go further in the store. At that time I just put the perfume down, and completely respected her request. Another associate started checking out my purchase. The first associate got off phone, walked by the register again, made a horrible face about the perfume smell and started spraying lysol all over the place very dramatically. I was almost done checking out, she really could have waited until I left. If the associates do not want people to try perfume by the register, maybe it shouldn't be there. I was thinking about buying that perfume, but since the employee thinks that lysol is a better scent, I decided to skip it."

"HORRIBLE CUSTOMER SERVICE!!! Associates were extremely rude and unprofessional. Accused me of not having the amount on my gift card that I told them I did, even when I showed them the receipt for proof. Then basically told me that it’s not working so I’ll have to come back and try another day. After the supervisor noticed that I was recording the conversation because of how terribly they were treating me, they tried the gift card again and suddenly it worked. Never once apologized for the inconvenience or for their accusations against me. Just took my money and sent me on my way. As someone who goes to this location and makes purchases frequently, this was an extremely disappointing visit. Associates very much made the purchase a hassle and ruined my experience. I will be contacting corporate and relaying this information to then as well."

"I came into this store a few minutes before 8pm and a representative came up to me letting me know they close at 8pm which I did not know cause google said they closed at 9pm. Another representative, Lindsey told me not to worry and helped me find what I was looking for. She was friendly, professional and just a delight. I would go back to this store just to shop with Lindsey again. I did not get a survey on my receipt but had I, Lindsey gets all 10s from me!"

"I love it, since they open in this place so I don’t need to drive to Williamsburg. The store more bigger and well organized, staffs very helpful and I got good deal for sunglasses"