Purvis Ford Inc

"After picking up my F150 from getting the body control module replaced (for the second time), this is the state my truck was delivered to me. My mistake was not noticing this as it was dark when I picked it up, but is this appropriate when told my truck was"ready"? I was also charged$320 to diagnose a water leak that damaged the BCU, nothing on my paperwork mentioned what was found and what was done to correct it. Perhaps it's worth the time to go to Culpeper for service for my vehicle. Now I have to take additional time from work to take my truck back to put parts back as they should have been. Slip shod work. I expected better."

"I purchased my truck here last week. A majority of the sale was done over the phone due to my work schedule. I mostly dealt with Cathy who made the financial part a breeze. I was able to do the whole thing online. I walked in the next day and left with my truck. The sales team were very helpful and attentive. I found a small ding near the hood and the sales manager more than corrected it. Overall, I had a very easy and stress free purchase. Would definitely buy from Purvis again."

"On several occasions I have brought tires in to be replaced or repaired, and each time it has been done quickly and efficiently. The staff is always polite and professional, and considering half the time I go in without an appointment (new truck, so it is a road hazard magnet) they always get me in and out quickly."

"Update: Mr. Eadie reached out to me and I believe he was sincere in reaching back to the techs to ensure they were following procedures and checkng their work. I appreciate his time and focus on correcting the issue. I trusted them to take care of my 2023 Ford F450 and they failed to fill to the required 15 quarts of oil. I'm sure they used 13 quarts from the previous model year as a guide. Disappointing because no matter what a chart or manual says, the last step is to check the dipstick. Left a note for the service manager and hope they remedy this for future customers. I've always had good service with Purvis, but this was a let down. Level ground, hour after service, dipstick shows nothing. Added 4 pints, one at a time, 5 minute intervals with rechecks, with the final reading showing correct level. Confirming it was 2 quarts low. I know it's easy to get into a habit and think the 6.7L is same as before, but attention to detail is huge. They aren't the first dealership to miss this as others have reported on the various super duty forums. Ford should have updated the oil cap with a color change or something to give the dealerships a heads up."

"Purvis Ford has been my preferred vehicle dealership since 2001, ever since moving to Fredericksburg, Virginia. I now drive 2 1/2 hours from my current home to purchase new vehicles and for service on my car and truck. Having purchased numerous cars and trucks there, I have always received respectful attention from everybody there; from the front office personnel to the sales personnel to the service department. Everyone is friendly and eager to please the customer. Preferring to wait while having my vehicle serviced, I am assured of a clean mini-office, complete with printer, so I can work while waiting. But there is also a nicely furnished customer waiting area. I highly recommend Purvis Ford for any and all vehicle needs. Sara Eadie is my sales person and she is great!"