AAA Norfolk Car Care Center

"Very good customer service. They keep you up to date on vehicle progress. They are more accessible than the dealership with quick turnaround. I have had 3 major services there in the last 6 months with no issues: camshaft adjuster & coil replacement, upper catalytic converter replacement, and full tune-up (spark plugs, wiring & coil, etc.) on my Hyundai Santa Fe Sport."

"My alternator went out and just about every mechanic other than dealers are closed on Saturday now so I took it to AAA. He said they would have to check on the part but they close at 12. I explained that my mother uses a power chair and that was the only vehicle with a lift to take her places. He said no promises but he would do his best and was able to locate the part. About 2 hours later I was on my way. Very friendly and on the ball. Thanks for being open when it counts!"

"Went in because I was having car troubles. I thought it was my transmission, they charged me $130 for a diagnostics then had the car all day call me twice and told me they couldn't figure out what was going on. I told them to keep it and try to figure it out. They end up calling me back several hours later to tell me they finally got the car to trip the codes and told me I needed a new transmission, $6,500 I thought to myself let me get a second opinion after talking to a couple of people took it to another shop which the diagnostics was free, they told me I didn't need a transmission and they are not going to sell me something I don't need. Highly disappointed so hard to find trustworthy mechanics these days never going back again."

"Told us twice our transmission was out. Charged us $136 for diagnostics. Took it to ammco transmission, nothing wrong with transmission. Very dishonest and rude. We expected better from aaa."

"Had my car towed there to get a diagnostic for a power steering leak. Thought it would be a good idea to go there since I'm a member and have been for about 6 years. It was a bad idea!! They quoted me a price over $900 to replace two hoses. WTH!! Waited on a neighbor's relative (certified mechanic) to look at it, and he said the hoses didn't need replacing. They just needed to be tightened up. Problem solved. Wonder if my being a female going in there alone had something to do with the amount they were asking for. Ridiculous!! AAA is a great service to have, but the Car Care Center is not the place to go to."