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Pearson Mazda Service Center
9520 West Broad Street, Richmond, Virginia, United States
About the Pearson Mazda Service Center
Pearson Mazda Service Center is a trusted car repair institution located at 9520 West Broad Street in Richmond, Virginia, United States. Our team of skilled technicians are dedicated to providing top-notch service and maintenance for Mazda vehicles. We offer a wide range of services including oil changes, brake repairs, tire rotations, and more. With our state-of-the-art facilities and genuine Mazda parts, you can trust that your vehicle is in good hands. Visit us today for all your Mazda service needs.
Photos of Pearson Mazda Service Center
9520 W Broad St, Richmond, VA 23294, United States
Opening hours of Pearson Mazda Service Center
Monday:
07:30 - 18:00
Tuesday:
07:30 - 18:00
Wednesday:
07:30 - 18:00
Thursday:
07:30 - 18:00
Friday:
07:30 - 18:00
Saturday:
08:00 - 14:00
Sunday:
Day off
Reviews of Pearson Mazda Service Center
"The parts guys are extremely rude, I bought a TCM 500% higher than the local market my vehicle doesn't had a TCM issue, and they did not get back the return parts. So, do not waste your time and try another location. Again highly recommended; do not waste your time!"
"Tried to sell me a new battery after already making me buy one the last oil change. The maintenance crew doesn't actually look at the history or info of your car before making any recommendations , apparently just what they think they can swing by you. They use videos sent to your phone to make you feel better about the service but if they aren't honest in the first place, it doesn't matter."
"Mine is a long story, that took place over 18months. The first estimate for the repair my Mazda was $1,000 which I could not afford. I paid the diagnostic fee and left to save up money. The issue was an airbag sensor in the driver side curtain. I tried to deal with another foreign car service shop who gave a very detailed outline of the problem and noted they could not do the work largely because it required a factory reset that only a dealer could do, so back to Pearson I go. I take all of the paper work from he other place including the detailed diagnostic and codes. I left the car over a10 day vacation. Pearson had all of the old paperwork I get a call outlining the problem (exactly as the other shop) with an estimate of $2,800 including another diagnostic fee. I asked how one estimate could go from $1,000 to $2,800 and got the usual double speak of supply chain, price increases and pay raises! Rather than reset the sensor, they said I needed to replace the entire system which entirely contradicted their first estimate and that of the the other repair center. Oh and by the way, the car would not be available when I returned. I asked for a loaner and after much persistence received loaner. It took another five days to get the vehicle repaired. Labor estimate was 10 hours. He worked on it less than 5. Service Manger would not speak with me, which is totally unacceptable. Service Advisor was attentive but not terribly helpful. I asked that they at least wave the diagnostic fee. What a waste of energy on my part Mazda makes a great car. Unfortunately Pearson Service is miserable. Not only have they lost a service customer, they have lost my car buying business."
"I took my car in for a extended display recall and service rep reported it was covered. Later to be called by another Service rep and reported it was not in the computer. Price quoted was 400 and when arrived price was over 600. I do not appreciate nor will do business with a company that cannot quote accurate prices or follow thru when asked. I have been a customer for multiple new Pearson Mazda vehicles in my family and will no longer purchase vehicles or recommend them to Pearson."
"Six years ago, I walked away from Mazda and this service department with a promise to NEVER return or refer. Why? Rude service "professionals" and refusal to correct their problem! Since then, I have LOVED MY VEHICLE FROM ANOTHER DEALERSHIP!"
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