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Service King Collision Woodbridge (Now Crash Champions)
14132 Jefferson Davis Highway, Woodbridge, Virginia, United States
About the Service King Collision Woodbridge (Now Crash Champions)
Service King Collision Woodbridge, now known as Crash Champions, is a top-notch car repair institution located at 14132 Jefferson Davis Highway in Woodbridge, Virginia. With a team of highly skilled technicians and state-of-the-art equipment, they are dedicated to providing exceptional collision repair services. Whether your vehicle has been in a minor fender bender or a major accident, you can trust Crash Champions to restore it to its pre-accident condition. Their commitment to quality craftsmanship and customer satisfaction sets them apart as a premier choice for auto repairs in the Woodbridge area.
Photos of Service King Collision Woodbridge (Now Crash Champions)
14132 Jefferson Davis Hwy, Woodbridge, VA 22191, United States
Opening hours of Service King Collision Woodbridge (Now Crash Champions)
Monday:
08:00 - 17:00
Tuesday:
08:00 - 17:00
Wednesday:
08:00 - 17:00
Thursday:
08:00 - 17:00
Friday:
08:00 - 17:00
Saturday:
09:00 - 12:00
Sunday:
Day off
Reviews of Service King Collision Woodbridge (Now Crash Champions)
"I had my doubts about about how my bumper and trunk would look afterwards. I am very happy to say that I can't even tell that my rear bumper was hit/smashed or that the trunk was misaligned. Great job!! Thanks to those who got my Camry looking good!!"
"This review was a 5 until a SAFETY issue made it a 1. SMH, I can't even make this stuff up. Read on. The terrible: As my teenage son prepares to drive his vehicle away from the lot, he notices wheel locks in the cup holder and an alert from the tire pressure monitoring system. He brings it to my attention, and without knowing the seriousness of the error, I inform the front desk about the issue. A gentleman comes to the front and spends a protracted time searching through the vehicle records to determine whose error this was before looking at the car himself. Again, I have no idea about the significance of the error. He returns. Tells me that they did not have the key for the wheel locks and stripped them off, which means they have to be replaced. After a few inquiries about why they never asked for the key to the wheel locks, etc..., I find I was ignorant of what a wheel lock is. The 5th bolt on the wheel. So...my TEENAGE SON was about to drive off the lot in a vehicle that had 4/5 bolts on his 2 back wheels. Had it not been for his keen observation, he could have had a TERRIBLE accident. I'm then advised that it's my choice if I want my son to drive the vehicle without it's proper number of bolts, but that they would talk to the insurance adjuster to certify replacing the locks...despite never asking us for the keys (I'll leave that issue to Progressive to dispute). I don't care what ANYONE has to say about the odds for a wheel with 4/5 bolts in place falling off the vehicle mid-drive. The car manufacturer certified 5 bolts not 4 as SAFE. I will be speaking with Progressive about this incident. The bad: I inquired if they had normal tire bolts instead of wheel locks as an interim solution. My son is a commuter college student and, due to his age and the fact that the driver-at- fault who hit him was uninsured, we have been sharing my vehicle for just over a month. I was told no they don’t have bolts on hand, however, in my estimation, ANYONE who has ever worked in maintenance knows that there's ALWAYS a "parts expendable bin" with simple, non-manufacturer specific parts available (pins, bolts, screws etc). A wheel lock, as the gentleman explained, can be gotten for $30 at any auto parts store. But their actual hang up is claiming the expense from the insurance company. Forward to the next day. I call to see if they've installed the wheel locks and if the car is ready for pickup...and I'm told the part is inbound tomorrow morning and the car should be ready tomorrow. THEIR ERROR resulted in 2 additional days without the use of our vehicle. My son has been ubering to school when my vehicle hasn't been available. Over a month. Imagine the expense. A recap: Day 1 Safety Issue noted during "pick up." Day 2 GM advises the front desk to relay to me that the wheel lock is inbound (again, $30 any auto parts store was the conversation I had on Day 1. Was this thing being shipped from Jablip???). Day 3 Pickup. The good I originally intended to highlight: Despite hoping for a faster turnaround than 1 month (my son uses the vehicle to commute to college), they had the vehicle "ready" on the date as projected. The front desk staff were pleasant and equally patient on the phone. They had a text and online update feature, which they also mirrored in conversation. No deviation from the script. I respect when communication is seamless. I also understand promises create problems if not kept, so I appreciate that they didn't fluff the situation."
"Bumper replacement repair lasted about 2 weeks. Part feel off on highway. I returned to Collision King and was told the part was in back order. I returned again with same response that they would contact me when part available, several months later and I still have not heard a word and phone calls are not responded to. Have contacted USAA regarding this egregious repair work. Individuals at front desk were all pleasant."
"Terrible experience. Enough incompetence that I am writing a letter to Geico to never recommend this shop for future referrals. Charges were absurd for a simple fender bender ($4k) (even though we were not charged directly in this other party fault accident). Time for repairs were equally absurd (2 weeks). Car was returned with dead battery and dashboard indicator of open hatch door (the area repaired). All in all stay away from this location. They are incompetent at best in collision repair."
"Got connected through USAA and had it serviced here because of the good ratings I came across online. The driver door and mirror, fender, and bumper were damaged in my accident. When I got it back my driver side window tint had a deep scratch from bottom to top, also had small deep scratch on bottom center. Not worth the argument, but funny no scratches on any other window except the door they fixed. But the work they did is great, the front desk staff very friendly. Just can’t give a good review if your car has new damage when you get it back. Won’t ever use them again, but they have no issues with getting clients. Oh, Hertz is next door inside Pep Boys, way cheaper than enterprise, more convenient, and more options better quality rentals if you’re getting a rental. USAA covers Hertz too."
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