T-Mobile Authorized Retailer

"I went here to start a new line with my bf. PROS: Pedro was very knowledgeable and Edwin helped set up my line. I got great discounts and left with a new phone that day. They also hooked me up with a free coffee coffee mug and insulated tote bag. I was happy with the store, the service i received, and the customer service expertise in general. CONS: Edwin is new so understandably there was some misinformation about deals at first. Also i was annoyed once I got home and realized I don’t have a block for the new charger which i was told i would be given so I called the store and the block is over 23$ and my phone is about to die so I’ll have a dead phone remainder of the day and buy one tomorrow. If it weren’t for the block situation i would have given 5 stars. Thanks guys for the assistance."

"I came here to see how I can keep my phone while renewing my contract.I like my phone and I don't want a new one and I knew the option was there for me to do so however the attendant on duty was refusing to allow me that option and made me feel like I was being forced to pay for new phones when I simply cannot afford them. I called customer service and got a years extension plus I got to keep my phone. Personally I think you need all new staff in your store, nobody should try to take advantage of a disabled senior like that."

"Signed up for a hot spot after being assured by salesperson that it would work at my house. After getting it home I realized that there was NO service and the hotspot is useless. T Mobile refuses to cancel my contract so I am stuck paying $50+ per month for 2 years for a service that I can’t use!!"

"This was the best experience I’ve ever had in a phone store. My boyfriend and I have been struggling with our signal for the last 3+ months, we had been to MULTIPLE different T-Mobile locations and left all of them extremely disappointed and still without acceptable service. We walked into this location and not even 15 minutes later left with the best phone signal I’ve ever had. Turns out it was a simple chip issue that all the rest of the T-Mobile employees had lied to us about. Christian was able to help us very quickly and with the best customer service I’ve ever experienced, even with a store completely full of customers. He needs a raise, promotion, and a vacation!!"

"I normally go to the sprint on Burgess Road and this morning I did. As soon as I walked in they were very rude and acted like I was inconveniencing them. The assistant manager was the one who helped me and answered my questions. No personality, had an attitude, they didn’t have any phones in the store and would need to order whatever I purchased. I left and went to the Harmony Square Sprint and Kassidy was wonderful! Because of her knowledge, patience, and personality, I left with an upgrade! I highly recommend going to her Sprint rather than the Burgess Road!"