Foot Locker 4994 West Mercury Boulevard, Newport News, VA 23605

"Close and convenient and no coward of ppl ..... That's why I keep coming back to this one store"

"The customer service at this location is trash! I went into the store with my husband to purchase him a pair of shoes. Upon walking into the establishment, there were two staff members talking to each other and a young lady at the register. Neither one of them greeted me with a Hello, Welcome to Foot Locker, or Looking for anything in particular? I immediately see the shoes my husband wanted. I asked one of the staff members if I could get the shoe in a 9 1/2. He went to the back to get the shoes. I tried them on my husband. After my husband’s approval the shoes fit, I stood in line to pay. While in line, one of the staff members I’m assuming a manager or a supervisor spoke negatively of an ex staff member and how he neglected giving her hours. He proudly bragged how he gives hours to the new employees. Upon my husband and I leaving to store, the manager/supervisor was standing near the door and he didn’t say Goodbye, Have a great day, or Please come back again. He didn’t even open the door for us as my husband is a recent victim of a stroke and was walking with a walker. Terrible customer service and he and the staff in at this location need to be retrained! I will go out of the way to another Foot Locker so that I never revisit this location. It was my first and last!"

"So how do they stay open? I have note over again that this store is rarely busy. Stopped by today and was greeted courtiously by a male and female sales person.. Told the young man what I was looking for and I choose to fit what he recommended. I was the only customer in the store. While trying on th e shoes, another customer came in to the store. The young lady was gone and the young ma n just abandoned helping me. I sat for a few minutes with another shoe I wanted to try on, but I was invisible. So much for that dump.."

"Couldn't get pass, it's 3 young sales associate, not one greeted us as we walked in and browsed around. We were looking at shoes, no one said " How may " I "or even "We" can Help you. Scary thing is, you learned the word " Hello" probably by one years old. Footlocker please hire people that at least passed "Human Manners 101". First policy, speak to the customer, " Hello, Welcome to Footlocker"."

"The workers today lacked common customer service! My family went in today to purchase shoes and they had no drive to help service my family! I come here alot to buy shoes for my boys and I usually enjoy the service with the guy that works there. But today makes me never want to visit this store again. I wanted to purchase shoes but I left my military ID at home, so I asked the female working would I be able to get the discount without the ID and she said she had to ask the other guy working. I let her know that if I couldn't get the discount I would just put the shoes on hold and go get my ID. I stood in line for another 5 minutes waiting to see what the response was and she never said anything. I had to ask her what was the response and it was OH he said I needed my ID. Not a problem for me but she could have told me that instead of me waiting in line for nothing"