Batteries Plus 222 West 21st Street, Norfolk, VA 23517

"Batteries Plus Store # 849 in Norfolk, Virginia uses deceptive pricing to ripoff customers of their $5 core charge. Per discussion with the sales person and the manager AND a follow-up phone conversation with the manager, the price displayed on the shelves "reflects the prices AFTER the core charge discount." This is NOT how core charges are handled in other stores. As such, it is a blatantly deceptive practice. For example, if you purchase a car alternator from a local car store, the price reflects the price of the item... PERIOD. If you return a 'core' unit either at the time of purchase or subsequent to that purchase, the refund due is provided AND the new receipt reflects the core charge rebate. My receipt from my purchase today DOES NOT REFLECT THE TWO $5 CORE CHARGES I was supposedly given. The manager tried to pass off the practice of a core charge being a Virginia state requirement (and thus the customer should assume this is 'normal') but he admitted that nothing reflecting such is posted in the store, on the receipt, or was verbally provided during the purchase transaction. If this truly was a Virginia requirement I am sure there is REQUIRED DOCUMENTATION within the regulations that the store management should follow. I will NEVER darken the threshold of a Batteries Plus store again. AND I will do everything I can to inform my friends, neighbors, and co-workers about Batteries Plus' deceptive practice. Additionally, I will share this experience via every social media outlet I have access to."

"Makayla was super helpful in replacing my lifetime watch battery! She's very patient and had great customer service. Thank you!!!"

"Good range of batteries and bulbs. I was looking for AAAA Duracell and couldn't find it anywhere except here. A bit pricey as compared to online but it's okay . The lady at the sale counter was very informative"

"I have had watch batteries replaced. Key fob batteries replaced & repaired. Bought a new key fob from them. Had phone batteries replaced. Always great service & outstanding work every single time. Highly recommend. I wouldn't go anywhere else for these types of needs."

"Really great customer service. Dropped my phone off for screen repair, was done promptly within a couple of hours. Everything looked great, and then an issue with the camera popped up that I hadn't noticed before leaving the store. Brought it back in, was kept in the loop with regular updates while one of the associates troubleshot it. The manager fixed it right up when she returned to the store a couple days later. No extra charge for the extra work they put in to fix my phone. Sometimes, things don't always go exactly perfect the first time, but the mark of good store and good employees is how they make it right. Really excellent service and experience. Very impressed."